Group Benefits Administrator

2 weeks ago

Dartmouth, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a Group Benefits Administrator to join our growing team Working within our Group Benefits team in Dartmouth, Nova Scotia, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.

What you’ll do here:
Provide accurate, professional, quality Customer Service to clients groups

Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services

Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service

Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment

Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options

Processing transactions and monthly reconciliation for insured

Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly

What you bring to the table:
Excellent verbal and written communication skills

Critical thinker with high attention to detail and accuracy

Great team player who can also work independently

Solid sense of initiative and urgency and have a desire to take on more responsibility

Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.

Proven ability to multitask

Effective prioritization and follow up with the ability to meet deadlines under pressure

Good analytical, mathematical and problem-solving skills

3-5 years’ customer service experience

Accident/Sickness license is not necessary but will be required within 6 months of employment

Insurance industry and Contact Centre experience would be an asset

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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