Bilingual Group Benefits Administrator

4 weeks ago

Dartmouth, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a Bilingual Group Benefits Administrator to join our growing team

Working within our Group Benefits team in our Dartmouth, Nova Scotia office, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.

**What you’ll do here**:
Provide accurate, professional, quality Customer Service to clients' groups.

Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services

Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service.

Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment.

Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options.

Processing transactions and monthly reconciliation for insured.

Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly.

**Qualifications**

What you bring to the table:
Must be Bilingual in English and French

Excellent verbal and written communication skills

Critical thinker with high attention to detail and accuracy

Great team player who can also work independently.

Solid sense of initiative and urgency and have a desire to take on more responsibility.

Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.

Proven ability to multitask.

Effective prioritization and follow up with the ability to meet deadlines under pressure.

Good analytical, mathematical and problem-solving skills

3-5 years’ customer service experience

Accident/Sickness license is not necessary but will be required within 6 months of employment.

Insurance industry and Contact Centre experience would be an asset.

**_ Here are a few reasons to join our team:_**
- _ An award-winning, inspiring workplace that supports its people and recognizes great work_
- _ Stimulating, challenging projects and development opportunities to help you grow your skills and career_
- _ A comprehensive financial rewards program: In addition to the base salary, Intact offers bonuses and an employee share purchase to share in IFC success over time and help employees build ownership in the company, a pension plan to build financial security in your future, along with a number of other benefits for their wellbeing and their family. Some more details:_
- **_ Bonus: _**_You will participate in our bonus plan, _with a _target of _**_5%._**_ _Target_ is paid when meeting the objectives, but as we strive for outperformance, paid bonus could _**_go up to 2x_**_._
- **_ Share Plan (ESPP): _**_another way to participate in the success of Intact - We will _**_match 1 share for every 2 shares_**_ purchased via our ESPP - this is a 50% head start in your return_
- **_ Pension: _**_we you can chose to participate in our _**_Defined Benefit (DB) plan_**_ and build a guaranteed lifetime income for your retirement, or get contributions in a Defined Contribution (DC) plan_
- **_ Comprehensive Benefits: _**_choices of health and dental coverage, where you can opt out to _**_use cash_**_ or move up various level of coverages; and other benefits, including _**_Telemedicine_**_, _**_$350 Wellness Account_**_, and much more_

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning jou

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