Group Rooms Coordinator

6 months ago

Dartmouth, Canada Delta Hotel by Marriott Dartmouth Full time

Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service. We are currently seeking a **Group Rooms Coordinator **to join our team.

**Job Duties to Include**:

- Process all group turn-overs, taking ownership over group communications, creating group rate code, verify cut-off date, and verifying room block and rate information from booking recap.
- Maintain ownership of group blocks, including reservation methods, billing, and proper treatment of VIP guests.
- Communicate all group activity to Guest Service Manager and Sales Team.
- Be proficient in all areas of reservations and general operations of the hotel.
- Ensure rate information, advance deposit, and cancellation policy is setup for quoting to guests.
- Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations
- Managing group inventory on daily basis and keeping Guest Service Manager and Revenue team updated.
- Generating reports through Opera PMS and CI systems for weekly meetings with Sales & Revenue teams.
- Generating weekly Cut-off date reports for the Sales team
- Timely follow ups with all the clients that the Sales team gets you acquainted with ensuring the correct information is passed along.
- Configuring rate codes for all the new group blocks.
- Daily updating the pick-up and projections for all the group blocks arriving within 90-day forecast.
- Completion of all the rooming list received from the Sales team in timely manner maintaining the accuracy.

**Job Requirements**:

- Outstanding guest service skills
- Excellent written and verbal communication skills
- Strong team player
- Strong decision making and organizational skills
- Multi-tasking proficiency
- Ability to work with limited supervision
- Positive and professional demeanor
- Computer experience skill including Excel, Word, Opera, and Marsha an asset
- Minimum of 2 years front-line customer service experience
- Tourism & Hospitality Diploma or Business Administration Diploma an asset
- Previous Guest Service experience an asset
- Bilingual (French) an asset

**Company Benefits Include**:

- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- Access to our gym and fitness facilities.
- Eligible for $500 payments through employee referral program
- Daily meal allowance provided
- Uniform dry cleaning.
- Employee Assistance Program
- Eligible for the annual company bonus program.
- Comprehensive Extended, Health, Dental and Vision Benefits.
- Opportunity to participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits worldwide
- Employee centric back of house experience.
- Free Parking

**Park Place Centre Limited is an equal opportunity employer.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person

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