Sales Account Manager

1 week ago

Montréal, Canada Yapla Full time

**About Yapla**

Yapla is a dynamic and growing company specializing in software solutions for NPOs and associations of all sizes. Our all-in-one platform facilitates member management, membership processing, ticket sales, donation collection, and newsletter sending. Our mission is to simplify the daily lives of as many non-profit organizations and associations around the world as possible by helping them break down digital barriers. We value professional commitment and seriousness in our work, while placing great importance on friendliness and relaxation moments, making 'Fun' a key element of our company culture.

**About the Role**

We are looking for a passionate and motivated Account Manager to develop and manage our client portfolio in English-speaking Canada. In this role, you will be a key player in expanding and strengthening Yapla's presence in the Canadian English-speaking market. You will work within the sales team to attract new clients and maximize the satisfaction and retention of existing clients.

**Main Responsibilities**
- Develop and maintain strong relationships with existing and potential clients.
- Identify and seize upselling and cross-selling opportunities.
- Deeply understand client needs and provide tailored solutions with the Yapla platform.
- Regularly monitor client accounts to ensure satisfaction and resolve any issues that may arise.
- Collaborate with the marketing team to create targeted and relevant campaigns for the English-speaking market.
- Participate in professional fairs, webinars, and other events to represent Yapla.
- Provide precise feedback to the product development team to help in the continuous improvement of the platform.

We are looking for a motivated leader, endowed with strategic vision and the ability to work effectively in a collaborative and dynamic environment. Your mission will be crucial in driving Yapla towards sustained growth and increased impact across Canada.

**Required Qualifications**
- Perfect mastery of English, both spoken and written. Knowledge of French is necessary.
- Degree in business, marketing, communication, or related field.
- Significant experience in client account management, ideally in the technology or non-profit sector.
- Excellent communication and interpersonal skills.
- Ability to work autonomously while being a team player.
- Knowledge of CRM and sales tracking tools, experience with Hubspot is a plus.

**Why Join Yapla**

Joining Yapla means being part of an innovative and growing company that places the values of fun, commitment, and excellence at the heart of its culture. You will have the opportunity to make a significant difference in the non-profit and association sector, while evolving in a dynamic and stimulating environment.

**Salary**: $55,000.00-$125,000.00 per year

**Benefits**:

- Company events
- Dental care
- Life insurance
- Paid time off
- Stock options
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Application question(s):
**Experience**:

- B2B sales: 2 years (required)

**Language**:

- Français (required)

Work Location: Hybrid remote in Montréal, QC H2T 2A4

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