Service Coordinator

7 months ago

Ottawa, Canada SECURITAS TECHNOLOGY CANADA CORPORATION Full time

Service Coordinator (Contract) Production and Service Manager Ottawa, Ontario

About Us

Established in 1982, Instantel is the global market leader in the design and production of vibration, air
- overpressure, and noise monitoring instrumentation. Our products are used on projects in over 120 countries. Applications include civil engineering, construction, environmental, mining, mining exploration, quarry, underwater, structural health, human annoyance, military, and noise. We are proud of our position as an industry leader and are always committed to improvement. We understand the challenges faced in these fast
- paced environments and provide the tools to get the job done safely and within regulation. Join a world-class team that continuously pushes the limits in the relentless pursuit of excellence and innovation in monitoring equipment.

Job Details

**Responsibilities**:

- Act as the point person for Dealers and Customers regarding all aspects of the Service Department.
- Drive service revenue, to achieve corporate targets.
- On a daily basis, coordinate Service Technicians to move to positions within the department to maximize flow (and revenue) of incoming service units.
- Ensure turn-time targets are overachieved, which is a key process for customer retention.
- Provide detailed forecasting, daily, monthly, and quarterly to the Director of Business Development and Sales.
- Provide daily, weekly, and monthly reports to assist with strategic decisions.
- For time sensitive projects, ensure equipment that is expedited reaches Customers on time.
- Engage Sales when trade in potential arises.
- Maintain service parts price lists.
- Creation of new Customer/Dealer accounts in the order entry system and performs credit checks when necessary. Work with the Finance Department to resolve credit issues when they arise.
- Maintain return merchandise authorization (RMA) database information.
- Suggest and drive implementation of improvements to the Service Department if necessary.
- When required, provide support for the Sales Administrator. Will be required to fully step into this role to backfill vacations, etc.
- When required, provide support for the Logistics Manager. Will be required to fully step into this role to backfill vacations, etc.

**Qualifications**:

- University or college education preferred.
- 3 - 5 years’ experience in a Service support role interacting with Distributors and Customers on a daily basis.
- Ability to multi-task while remaining focused on completing all tasks in a dynamic environment.
- Strategic thinking, innovative creativity, analytical and superior organizational skills.
- Exceptional time management skills.
- Strong written and oral communication skills.
- Ability to develop and build confidence in customer relationships.
- Proficiency with Microsoft Office, with a focus on Microsoft Word, Excel, SAP.
- Familiarity with Sales Force is an asset.
- Ability to work with highly confidential information.
- Experience with technical products and services is preferred.
- Highly self-motivated.
- A self-starter with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high paced environment.
- Demonstrated ability to work independently as well as work well in a team environment.
- Ability to get results in an environment where interruptions may occur.
- Friendly and confident when interacting with Dealers and Customers.
- A personal commitment to responding promptly to Dealer and Customer requirements and needs, including follow-up to ensure issues have been addressed to the Dealer’s and Customer’s satisfaction.

Please note: The provided description is intended as a general outline to guide understanding of the primary responsibilities and tasks associated with the job. It should not be considered an exhaustive list of all responsibilities, tasks, and duties. This description is designed to offer a broad overview and may not encompass every aspect of the role.

**Employment Details**:

- Contract Position: 56 weeks (Maternity Leave)
- There will be a one-month overlap for training with existing employee._
- Location: 309 Legget Drive, Kanata, Ontario
- Full-time (40 hours/week), Contract

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