Service Coordinator
7 months ago
If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
Job Summary
Levitt-Safety is seeking a Service Coordinator to join our team and support the Quebec region. If you have prior experience working in a service department, a passion for delivering legendary customer service and going above and beyond customer expectations and want to join a close-knit team that is passionate about safety, this may be the perfect role for you. This role will include and be responsible for many aspects of administrative support for the day-to-day operations of the Quebec Service Teams.
Main Responsibilities
As a service coordinator, a summary of your overall responsibilities are:
- Coordinate inspection/service requests for customers & ensure excellence and professionalism
- Scheduling technicians and populating all required info on their calendars, confirming scheduled date and time with customer
- Generate work orders and entry of service job details into the field service calendar
- Ensure data in our various systems is accurate and up to date
- Timely and accurate completion of work orders & managing them daily
- Maintaining tech orientation/training info, and updating tech calendar with vacation/training
- Receiving or issuing warehouse transfers (WT) internally to support parts needed for repairs
- This position will also support all other administrative functions as required
- Other duties as assigned with a Think Team First approach)
Job Requirements
- Excellent bilingual communication skills (English & French) with the ability to create strong working relationships & partner with internal and external customers.
- Strong computer & administrative skills; excellent prioritization skills
- Detail-oriented with the ability to stay on task, schedule, and work with a sense of urgency
- Exemplary customer service skills and telephone manner
- Positive-natured with a think team first mindset
- Ability to work under pressure, handle emergency calls and meet deadlines
- Comfortable working and building a rapport with various groups in the business (technicians, service admin, external customers etc.)
What we offer
- Competitive base salary with paid vacation
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset
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