Service Coordinator

3 days ago

Ottawa, Canada Northern Dock Systems Inc. Full time

**Who are we?**
We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

**We are looking for a full-time permanent Service Coordinator to join our Ottawa Team.** The Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”. The Service Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ Service Department KPIs and measurables.

**What will you be doing?**
- Coordinating technicians for rescheduled and/or repair work orders
- Efficiently routing all service technicians for their day with emphasis on start and end locations
- Actively monitoring all technicians and their work orders for delays or disruptions to the planned schedule, and re-scheduling accordingly
- Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
- Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
- Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
- Aiding technicians on site through coordination of additional resources as required for the successful completion of a work order
- Coordinating and following up on and freight and ETA’s for parts and new equipment orders.

**What skills, experience and education are we looking for?**
- 2 - 3 years of Customer Service, Coordination or Dispatching experience. Ability to multi-task and to work in a fast paced environment.
- Positive attitude and a willingness to learn additional tasks as assigned.
- Knowledge of CRM would be an asset.
- Strong communication and interpersonal skills
- Detail oriented with a Can Do attitude
- Strong problem solving abilities
- Ability to work independently and within a team environment

**Why should you grow with us?**
- Competitive Salary
- Bonus Pay
- Company matched RRSP Plan
- Comprehensive Benefits Plan
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON K1B 3W3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Coordinator: 2 years (required)

Work Location: In person

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