The Service Coordinator

2 months ago

Ottawa, Canada Home Instead Full time

The Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery for our clients & CAREGivers. They are expected to be responsible for providing the highest level of quality service to all clients and family members. We will be able to achieve this by developing relationships with those individuals that make all of this possible - the CAREGivers Also, working well with team members and by being commitment to quality service. In addition, you will work hand-in-hand with the team to ensure a positive, cohesive and supportive environment for all Key Players to ensure that all needs of our team are met. Schedule Tuesday to Saturday 8:30am-5pm.

A description of the roles and responsibilities is as follows:

- Build trust by reflecting the Brand Promise of Home Instead
- We will deliver, without exception, on every commitment we make to you and your loved ones._
- Reflect our Guiding Principles in every encounter to allow us to exceed every expectation of our CAREGivers & clients:

- Build Trust, Take the Lead & Share your Heart_
- Adhere to all procedures, specifically Control of Service Provision, First Visit, Service Complaints and Incidents & Accidents, as mandated by our Quality Management System
- Ensure the needs of the client, family, employee, and company are consistently being met
- Ensure that all key indicators are met or exceeded including increasing hours, decreasing cancelled shifts & ensuring staffing is done in a thoughtful manner where consideration on compatibility is of the utmost importance
- Take the lead with managing the client/CAREGiver schedule portfolio by being accountable for all scheduling transactions on a daily basis
- Will be accountable for being responsive to the client and CAREGiver needs
- Coordination of all Care consultations, introductions and QA visits
- Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
- Build trust by complying to our Quality Management System
- Demonstrate common sense in decision making while anticipating the consequences of decisions.
- Discern when there is a need for quick decisions or more thorough assessments
- Ability to work independently and meet deadlines
- Ability maintain confidentiality of information
- Maintain accurate client and CAREGiver records in CLEARCARE
- Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in CLEARCARE
- Share your heart by participate in the CAREGiver retention programs and coordinate CAREGiver of the month recognition
- Answer each incoming call in a friendly, professional and knowledgeable manner
- Field new client inquires over the phone in a knowledgeable manner, enter information into CLEARCARE and arrange Care Consultations
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Provide assistance to various members of the team as needed
- Provide support in the field, if required, by participating in Introduction visits along with other client and/or CAREGiver based requests made by the Director of Client Care. You must drive and have a reliable vehicle to provide this service.
- Reflect the core values & Guiding Principles of Home Instead
- Other duties as assigned by management

Pay: From $38,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Expected start date: 2024-10-01

  • Service Coordinator

    5 months ago

    Ottawa, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Location: Ottawa Ontario. **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Service Coordinator

    6 months ago

    Ottawa, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Location: Ottawa Ontario. **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Service Coordinator

    5 months ago

    Ottawa, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Location: 1343 Meadowlands Drive, Ottawa Ontario. **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a...

  • Service Coordinator

    6 months ago

    Ottawa, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Location: Ottawa Ontario. **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Building Services Coordinator

    3 weeks ago

    Ottawa, Canada The Minto Group Full time

    **BUILDING SERVICES COORDINATOR **Location: Ottawa, ON. **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Service Coordinator

    5 months ago

    Ottawa, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Ottawa, Ontario **Build your future at Minto! **Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We...

  • Bilingual Administrative Coordinator

    2 months ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**: Collective Bargaining and Compensation Services **City**: Ottawa, ON **Type of position**:Hybrid **Job Term**:Permanent Full-time (35 hours per week) **Union**:IAM Local 3011 **Competition** 24-71 The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout...

  • Visitor Services Coordinator

    1 month ago

    Ottawa, Ontario, Canada The Bank of Canada Full time

    Job Title: Visitor Services CoordinatorAt the Bank of Canada, we are seeking a highly motivated and organized Visitor Services Coordinator to join our team. As a key member of our Visitor Services team, you will play a critical role in delivering exceptional visitor experiences and promoting a better understanding of the Bank's mission and activities.Key...

  • Summer Service Coordinator

    5 months ago

    Ottawa, Canada The Minto Group Full time

    **SUMMER SERVICE COORDINATOR** **Location**:Ottawa Ontario. **Build your future at Minto! Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing...

  • Administrative Coordinator, Collective Bargaining

    5 months ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**: Collective Bargaining **City**: Ottawa, ON **Type of position**:Hybrid **Job Term**:Permanent Full-time (35 hours per week) **Union/Non**:IAM Local 3011 **Competition** 23-71 Are you looking for a new “challenge”? Are committed to public service? Do you have over Three (3) years of performing administrative and clerical duties? Why...

  • Administrative Coordinator, Collective Bargaining

    6 months ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**: Collective Bargaining **City**: Ottawa, ON **Type of position**:Hybrid **Job Term**:Permanent Full-time (35 hours per week) **Union**:IAM Local 3011 **Competition** 23-71b The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires an...

  • Administrative Coordinator, Executive Secretariat

    6 months ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**: President’s Office **City**:Ottawa, ON **Type of position**:Hybrid **Job Term**: Permanent Full-time (35 hours per week) **Union/Non**: Excluded **Competition**: 23-92 The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a...

  • Visitor Services Coordinator

    2 months ago

    Ottawa, Canada The Bank of Canada Full time

    Visitor Services Coordinator Take a central role The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic...

  • Bilingual Compensation Coordinator

    1 month ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**: Compensation Services **City**:Ottawa, ON **Type of position**:Hybrid, Desk sharing **Job Term**: Permanent Full-time (35 hours per week) **Union/Non**: IAM local 3011 **Competition**: 24-73 The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada,...

  • Community Services Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada The Salvation Army Canada and Bermuda Territory Full time

    Job Title: Community Services CoordinatorJob Summary:We are seeking a highly motivated and compassionate Community Services Coordinator to join our team at The Salvation Army Canada and Bermuda Territory. As a Community Services Coordinator, you will be responsible for providing support services to individuals and families in need, working closely with...

  • Food Service Operations Coordinator

    7 days ago

    Ottawa, Ontario, Canada The River Lounge Full time

    Job Summary:The River Lounge is seeking an experienced Food Service Supervisor to join our team. This role will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Supervise and coordinate the activities of staff who prepare and...

  • Training Coordinator, Clinical Support Services

    5 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **About The Ottawa Hospital**: Inspired by research and driven by compassion! The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region. From the compassion of our people to the relentless...

  • Visitor Services Coordinator

    3 weeks ago

    Ottawa, Canada Office of the Secretary to the Governor General Full time

    Office of the Secretary to the Governor General - Visitor Services Ottawa (Ontario), Québec (Québec) PM-03 Acting, Assignment, Deployment, Indeterminate, Secondment, Specified period $73,798 to $79,511 For further information on the organization, please visit Office of the Secretary to the Governor General **Closing date: 7 November 2024 - 23:59, Pacific...

  • Visitor Services Coordinator

    4 weeks ago

    Ottawa, Ontario, Canada The Bank of Canada Full time

    About the RoleThe Bank of Canada is seeking a highly skilled Visitor Services Coordinator to join our team. As a key member of our Visitor Services team, you will play a central role in delivering exceptional service to our visitors and promoting a better understanding of the Bank's themes and functions.Key ResponsibilitiesDevelop and deliver educational...

  • Education Coordinator

    5 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Position Information**: The Education Coordinator will be responsible for the coordination of approximately 5000 learners each year at TOH. The coordinator will liaise with the academic Institutional coordinators and the Hospital coordinators to ensure all mandatory requirements are met, will maintain a Learning management system and electronic...