National Business Development Manager, Service:

3 months ago

North York, Canada Hobart Canada Full time

**Company information**

Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization.

**Overview**:
The Business Development Manager passionately and directly supports the Canadian Service organization in achieving their National and Region Revenue and Income targets, through direct management and support of Key Accounts focusing on the development of marketing strategies, quotation & selling tools, pricing, and consultative selling plans. Supporting field management in securing additional business from existing customers, and new customers and acting as the voice of the customer (VOC) in the development of short and long-term Service sales and marketing strategies and tactical action plans. Providing direct and indirect conflict resolution support - at a National and Region level as well as direct oversight, guidance, and mentoring to the Service Sales Team. Leveraging the marketing capability and assets of the US Service group and Actively engaging as a key member of the Canada Service Leadership Team

**Qualifications**:

- Bachelor’s degree or College Diploma in Business Administration, Marketing, or a related field, or equivalent experience.
- Minimum 5 years of professional and/or management experience
- Previous experience in business development, sales, or marketing is required.
- Experience in a service and/or manufacturing related industry is preferred.
- Bilingual (French/English) is strongly preferred

**Skills/Abilities**:

- Demonstrated ability to generate new business from existing and new customer
- Demonstrated leadership skills with the ability to mentor/develop direct reports and field management team
- Develop and maintain effective working relationship with customers, Canada field and equipment sales team, and ITW service and product line key support personnel
- Excellent verbal, written, presentation, and interpersonal communication skills
- Strong technical/mechanical/building systems experience, and knowledge is highly preferred.
- Proven problem solving and decision-making skills
- Proven capability in conflict resolution, leading to a win-win solution
- Financial acumen, with emphasis on margin analysis and the underlying profit drivers.

**Responsibilities**:

- Drive Service business growth and profitability
- Promote Service Excellence across the country
- Develop and maintain the Service product portfolio and pricing (not including parts).
- Foster effective & deep relationships with Key Accounts - to ensure their satisfaction with provided Services and promote the future sale of products and services from day of commissioning through to the prioritization of replacement of their equipment installed base. Includes the management and oversight of pricing construct.
- Living and demonstrating the “Customer for Life” values, and the FEG Service Mission & Vision.
- Promote the sale of Service products with “80” Foodservice and Food Retail sales representatives (internal and external)
- Development and maintenance of service selling tools.
- Lead and inspire a sales team comprised of inside sales, outside sales and support.
- Direct input to the Front to Back analysis and segmentation, Long Range Plan, and Annual Plan.
- Application of the ITW Toolbox in evaluating the effectiveness of selling channels, methods, tools
- Travel to customer and company sites is estimated at 30%

**We Offer**:

- Competitive Pay
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Extended health care
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- Business and Sales Development: 5 years (preferred)
- Management in a 'Service' Company: 3 years (preferred)

**Language**:

- French (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: Hybrid remote in North York, ON

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