Manager, Group Business

6 months ago

Burnaby, Canada Pacific Blue Cross Full time

**About Pacific Blue Cross**

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

**Perks**
- Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
- Paid vacation starts at 4 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
- Company pension contributions after 1 year of service.
- Education allowance to expand your knowledge and develop your skills.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

**About the Position**
- We are searching for a permanent _Manager, Group Business _to join our Group Business team.
- PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $85,000 - $110,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience.

If you’re looking to take on a role that plans, directs and leads a team towards healthcare in BC, we want to hear from you. This is a great career opportunity with a local not-for-profit health insurance provider where you would partner with departments across the organization to improve processes and experiences.

Your skills in leading a team, planning and implementing change, improving processes, and ensuring quality assurance practices are applied will help Pacific Blue Cross provide sustainable healthcare.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

**Key Ways This Position Makes An Impact**

The Manager, Group Business provides leadership to the team through coaching, providing employee development, and motivating the team to reach goals.

This role works collaboratively on a tactical plan for the department, establishes individual objectives, and ensures effective utilization of resources so objectives are met.

In this role, you would ensure cross-departmental planning, communication, and implementation of plans help meet the organizational strategic plan objectives.

You would research, recommend, and implement technologies and best practices to improve efficiency and effectiveness within the department in order to keep costs low.

In this role, you would identify ways to improve processes for the experience of service delivery, plan sponsors, and plan advisors.

You would determine customer service requirements by maintaining regular contract with customers, visitors, conducting surveys, forming focus groups, benchmarking best practices, and analyzing information.

This role acts as a liaison for Group Business regarding client and stakeholder escalations, requests for systems and operational requirements, assisting with presentation of information to clients, and defining standards and Service Level Agreements for clients.

In this role you, you would advocate and drive change to ensure effective communication, provide reward and recognition, and manage change resistance.

**Key Experiences You Bring To This Role**
- Bachelor’s degree (or equivalent) with a major in Business, Economics, or an equivalent discipline including or supplemented by courses in leadership/supervision
- 5 years of related experience in the insurance industry, group benefits, or related field
- 3 years of experience in a leadership position
- Excellent knowledge of group benefits and client service procedures and services
- Strong change management and time management acumen
- Demonstrated proficiency in MS Office software, including Outlook, Word, Excel, and PowerPoint
- Exceptional relationship building skills
- Project management skills

It is preferred and considered an asset if you have:

- Certified Employee Benefits S

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