Bilingual Creditor Financial Administrator

2 weeks ago

Remote, Canada Securian Canada Full time

**About Securian Canada**

**Who we are - and who we’re here for**

We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective - all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care - providing specialized experiences to those we serve.

**What we do every day to be our very best**

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

**Who we need**

Reporting to the Administration Team Leader, we are looking for a Bilingual Creditor Financial Administrator to join our growing Creditor team. You will support the ongoing administration functions for our Creditor clients, including responding to phone inquiries and managing changes to coverage and bank account information.

Please note that this is a remote position.

**What’s in it for you**

**_ Immediate and ongoing career development._** If you are looking for an entry into the stable financial services industry where you can gain knowledge while drawing in your customer service experience, this is it. You will work cross-functionally on a variety of deliverables and gain exposure to multiple areas of the business, our clients, and our products. You will work for a manager who has built their career in this area and fosters a team culture of support, knowledge sharing and fun. We are a growing organization with multiple opportunities to grow with us, on this team or into another area of the business.

**What you will do**:

- Administer member billing. You will review daily claims reports, compare coverage information, verify member Creditor insurance coverage, and review age termination reports. You will process the collection of premiums or the termination of coverage for customers that have had their monthly premium returned as insufficient funds (NSF). You will track details and manage system entries.
- Quality assurance. You will meet and exceed our service standards and adhere to our best practice guidelines. You will contribute to a rewarding work environment by identifying opportunities to improve processes.

**What you will bring**:

- The experience. You have worked in a call centre environment, navigating demands, frustrations, and client communications. You are solution-oriented, and customer-focused, and can manage stressful situations, de-escalating tension. You have a positive attitude with a commitment to high-quality service, respect for confidentiality, and a passion for solving problems.
- The interpersonal skills. You are an active listener with a capacity for empathy and a tactful manner. You have excellent English and French oral and written communication skills with the confidence to pose questions and present findings.
- The drive. You have strong organizational skills and can manage multiple competing deliverables, follow up on results, track information, and complete tasks on time. You are highly collaborative, with a willingness to roll up your sleeves to uncover information and manage priorities based on changing internal and external requirements.
- The technical skills. You are analytical, comfortable working with numbers, and adept at mathematical reasoning. You are proficient with MS Office.

**Why join?**

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture - so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be - both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are pass

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