Bilingual Medical Office Administrator

1 week ago

Remote, Canada The Clinic Network, a division of Pathway Health Full time

Company Overview

  • At Pathway Health, we are committed to delivering personalized care to help improve a patients' quality of life. We strive to provide patients with timely access to personalized treatment plans using advanced and clinically proven solutions to achieve the best outcomes._
  • Pathway Health is one of the largest providers of outofhospital pain management services in Canada. We own and operate nine communitybased clinics across four provinces where our team of health professionals work together to help patients by using a variety of evidencebased approaches. Our patient care programs utilize an interdisciplinary approach that includes trained pain specialists, physical and occupational therapists, psychologists, nurses and other healthcare providers. Pathway Health has also developed an expertise in harm reduction where medicinal cannabis is being used as an alternative to traditional opioids._


The Clinic Network, a division of Pathway Health is actively looking for a Bilingual Medical Administrator to join our virtual clinic team.


The following is how you can make a difference

  • Are you currently looking for an opportunity to show off your language skills in French and English?
  • Curious about how Medical Cannabis can be an effective treatment for chronic and disease state pain?
  • Patient focused? Collaborative? Able to adapt on the fly?
  • Skilled as a medical office administrator and managing patients remotely?

Overview:


The Bilingual Medical Office Administrator is responsible for working in line with the company, Nurse Practitioners, Patient Educators and other team members of Pathway Health Services to help provide administrative support in line with operational needs.

The position is responsible for overseeing medical administrative tasks related to clinical Standards of practice, as well as process and procedure.

This position is the primary first point of contact for all virtual / clinic locations and responsible for confirming and maintaining all patient data collected upon patient check in.


This position is also responsible for booking appointments and scheduling patients to the Virtual / Clinic schedules, based on physician availability.


Key Responsibilities

  • Complete administrative tasks related to patient third party requests, as well as circle of care requests for all patients.
  • Book appointments and schedule patients to schedules based on physician availability.
  • Confirm requested appointments and verify that they align with physician criteria and schedule.
  • Responsible for accurate chart notation in regard to completing administrative tasks on behalf of patient.
  • Assist in clinic procedures such as virtually/in clinic rooming of patients and assisting physician with tasks requested that align with standard operating procedures.
  • Compile office supply and medical office supply ordering lists for budgetary review and ordering upon approval of location manager as required.
  • Acts as communication between Patient Care team and Education team for patient requests that pertain specifically to education.
  • Work to keep waiting areas and physician exam rooms in orderly and sanitary fashion.
  • Confirm information for third party and patient requests while upholding privacy and compliance procedure of confirmation of information for receiving party.
  • Manually resend medical documents when patients are unable to order.
  • Update chart information in patient files, such as labs, requests and registrations that are to be added to patient files.
  • Monitor admittance and waiting times for patients relaying to physician if needed.
  • Provide administrative support and perform clerical duties.
  • Scan, fax and / or mail documents as required.

Abilities and Knowledge

  • Perform the described responsibilities in a professional, competent and timely manner
  • Ensuring that performance of the described responsibilities complies with Health Canada standards and any/all federal, provincial and municipal laws and regulations.
  • Excellent interpersonal and communication skills
  • Proficiency in English, both verbal and written required
  • Proficiency in Microsoft Office Suite. EMR and data entry skills
  • Knowledge of medical terminology
  • Knowledge of office administration procedures
  • Excellent problemsolving skills
  • Excellent time management and deadline adherence
  • Ability to multitask efficiently
  • Attention to detail/accuracy
  • Can work with little supervision, selfstarter

Education and Experience

  • High School Diploma
  • Medical Office Assistant Certification preferred or equivalent work experience
  • Must have knowledge of EMR software
  • Medical background an asset

Work Environment

  • Virtual work environment

Requirement

  • All employees /consultants / allied partners working within any of our offices or clinics must be fully vaccinated and provide proof of vaccination
  • Under health & safety legislation, employees / consultants / allied partners work

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