Bilingual

3 weeks ago

Remote, Canada Global Payments (Beamery) Full time

**Description**:
TSYS, a Global Payments’ company, is looking for bilingual (English/French), as well as English only fraud specialists for a fully remote position reporting to our leadership team in Sudbury, Ontario. The training will start on January 22nd, 2024 (Training hours are Monday to Friday 8am - 5pm EST). In this role, you will handle inbound telephone inquiries from cardholders who are calling to report fraudulent activity, initiate a non-fraud dispute for a particular transaction, are calling for the current status of a previously submitted fraud or non-fraud case, or calling to provide additional information required by Investigators to proceed with their case.

**Important information**:

- Schedule: 40 hr per week - we are a 24/7/365 environment, however, we will work with you to find a shift that meets both your needs as well as those of the business.
- 100% remote
- Training schedule : Monday-Friday 8am - 5pm EST
- Salary: $17.05 - $18.20
- 8% Shift Premium for shifts starting at 3pm or later, or shifts that include both Saturdays and Sundays.
- Remote office internet connection with a minimum download speed of 20Mbps, and a minimum upload speed of 10Mbps is required. The connection must be via ethernet cable directly to the modem (no wifi).

**What you will be contributing to the team**:

- Identify and address customer inquiries regarding accounts.
- Identify potentially fraudulent activity occurring on accounts.
- Appropriately utilize internal systems and resources to accurately and effectively serve customers.
- Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes, and reporting fraudulent activity.
- Accurately document customer conversations in appropriate systems.
- Provide timely escalation of all department and system issues using the established reporting protocols.
- Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
- Successfully complete additional skills training as required/requested.

**Who you are**:

- Someone with 6-12 months of employment experience.
- Contact center, or banking/financial services experience is preferred, but not required.
- Bilingual in English and French (preferred, but not required for all openings).
- Must be eligible to work full time in Canada.
- Available to work on a rotational basis, 24/7, 365.
- A High School Graduate.
- Able to maintain customer service standards during high-pressure situations.
- A positive member who loves to learn and share new things.
- A strong communicator with great interpersonal skills.
- A problem analyzer and solver by gathering relevant information systematically.
- Able to work independently and make quick and accurate decisions.
- Someone with strong analytical skills to troubleshoot issues.

**Who we are**:
At TSYS, we’re building the future of payments. Our suite of scalable issuer solutions provides the next generation platform for origination, processing and risk management.

Our mission is to keep pushing payments technology forward. We're always investing, testing and evolving. Delivering smarter, more secure payment solutions.

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment
- Benefits after 30 days
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Volunteering opportunities

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

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