Hub Manager, Ottawa

4 weeks ago

Ottawa, Canada Porter Airlines Inc. Full time

Job Summary:
The Hub Manager, Ottawa (YOW) is a member of the Airport Operations leadership team that is responsible for Porter’s aircraft turn performance, passenger service experience, and ground handling at the YOW Hub.

The Hub Manager is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service and employment standards. Identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently to achieve a safe and accident-free operation. Regularly engages with leaders and team members to foster their commitment to Porter’s success. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting team members and passengers.

Works cross-functionally and with stakeholders outside the Porter organization to ensure team members have the necessary tools, training, processes and resources to achieve the team’s targets and metrics.

Is responsible for building and sustaining a high-performance culture of teamwork and commitment to service and operational reliability throughout YOW, with significant focus on actively developing the leadership capabilities of the group’s Leads, Supervisors and Manager(s).

The Hub Manager ensures 7-day-per-week, in-station leadership coverage, with management actively engaged in the station operation during peak passenger hours of the day and during irregular operations.

Duties & Responsibilities:

- Leads and manages YOW passenger service functions. Works closely with station leaders to ensure team members consistently deliver passenger service to defined standards and achieve aircraft turn performance. Works across the organization to remove barriers so team members are able to achieve these core above the wing functions.
- Manages YOW ramp relationship in conjunction with the ground handler partner. Works closely with their station leaders and management to build and maintain a strong relationship and to maintain a safe and accident-free environment at all times. Works across the organization to remove barriers to enable our handling partner to be successful.
- Maintains weekly leadership schedules to ensure 7-day-per-week, in-station management coverage (overseeing operations and passenger interactions at the check-in counter and gates), with hours focused on peak passenger times; leadership schedules are to meet established expectations of manager’s operational engagement 65% of their day and supervisors 80% of their day.
- Actively engages with operations, passenger interactions and team member coaching at the check-in counter, at departure gates and on the ramp 50% of their day; higher if core operational, service, and safety metrics are not being regularly met.
- Manages YOW Central Baggage while ensuring consistent operational coverage and metrics surrounding baggage delivery and mishandled bag processing. Works closely with Call Centre and Customer Relations teams on post travel concerns connected to baggage.
- Manages local administrative support team to handle the station’s administrative support needs.
- Collaborates with Manager, Catering Operations to enable consistent and reliable aircraft turn performance.
- Works closely with Manager, Learning and Development; Manager, Airport Operations Process Excellence; Senior Financial Analyst, Airport Operations; Technical Operations and People and Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support operational reliability and service targets while ensuring the most efficient scheduling of resources that achieves budgeted labour costs.
- Actively works to maintain healthy Team Member Engagement levels.
- Actively works to maintain healthy and effective labour union relationships. Actively manages grievance procedures and ensures company and workforce compliance with any labour agreements.
- Conducts regular (weekly) operational metric and business reviews with station leaders to maintain operational performance, identify trends for corrective action and proactively manage human resource issues. Establishes and monitors station audit practices to ensure compliance with safety, reliability, service and regulatory standards and guidelines.
- Conducts regular (quarterly) reviews of station leadership performance, including objective setting, performance evaluation, and professional development plans. Recognizes successes, builds action plans for opportunities, manages leadership talent pipeline for succession planning.
- Establishes business cases for the necessary investments to reach and sustain operational performance.
- Collaborates with the Learning and Development department to support the training of YOW team members.
- Develops and maintains a climate that attracts, retains, and motivates top talent; ensures proper succession pla

  • Hub Manager, Ottawa

    6 months ago

    Ottawa, Canada Porter Airlines Inc. Full time

    Job Summary: The Hub Manager, Ottawa (YOW) is a member of the Airport Operations leadership team that is responsible for Porter’s aircraft turn performance, passenger service experience, and ground handling at the YOW Hub. The Hub Manager is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...

  • Hub Manager, Ottawa

    3 weeks ago

    Ottawa, Canada Porter Airlines Full time

    Job Summary The Hub Manager, Ottawa (YOW) is a member of the Airport Operations leadership team that is responsible for Porter’s aircraft turn performance, passenger service experience, and ground handling at the YOW Hub. The Hub Manager is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...

  • Senior Manager, Canadian Pandemic Preparedness Hub

    1 month ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job Summary:The University of Ottawa is seeking a Senior Manager to lead the Canadian Pandemic Preparedness Hub (CP2H). This role will provide operational leadership in the planning, development, and delivery of effective programming for the CP2H.Key Responsibilities:Oversee operations related to post-award management and development of research,...

  • Airline Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Porter Airlines Full time

    Job SummaryThe Airline Operations Manager, Ottawa is a senior leadership position responsible for overseeing the day-to-day operations of Porter Airlines' Ottawa hub. This individual will lead a team of airport operations professionals in ensuring safe, efficient, and reliable aircraft turnarounds, passenger service experiences, and ground handling at the...

  • Computer Engineering Professor Position in Ottawa

    2 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Company OverviewThe University of Ottawa is a renowned institution committed to excellence in education and research. Our Faculty of Engineering is a hub for innovation and academic rigor, offering a range of undergraduate and graduate programs.SalaryWe are offering a competitive salary commensurate with the Assistant Professor level, starting at $94,588....

  • Data Management Professor

    2 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Company OverviewThe University of Ottawa is a bilingual public research university in Ottawa, Ontario. It is one of the oldest universities in Canada and has a long history of academic excellence.Salary:The salary for this position is estimated to be around $85,000 per year, based on industry standards for professors at Canadian universities.Job...

  • Appointment Coordinator

    1 month ago

    Ottawa, Canada Audi Ottawa Full time

    The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market. Come join the Audi Ottawa service...

  • Strategic Management Professor

    2 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job Description:We are seeking a qualified professor to teach strategic management at the University of Ottawa. The successful candidate will have a strong background in business and management, with experience in planning, organizing, leading, and controlling.About this JobThis is a part-time regular position with an estimated salary range of $85,000 -...

  • Associate Vice-president, Innovation, Partnership

    6 days ago

    Ottawa, Canada University of Ottawa Full time

    **Job Type**: Employee **Job Family**: Administrative Upper Management **Faculty/Service - Department**: Office of the Vice-President, Research & Innovation **Campus**: Main Campus **Date Posted**: November 25, 2024 **Applications must be received **BEFORE**: December 16, 2024 Founded in 1848, the University of Ottawa is the largest (French-English)...

  • Theatre Career Manager

    2 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job DescriptionThis is a part-time professor position at the University of Ottawa, offering an opportunity to develop and teach career management courses in theatre. The ideal candidate will have experience as an artistic or administrative director of a theatre company, festival, or educational organization, with teaching experience at the university...

  • Manager, Research Services

    6 months ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Position Information**: Reporting to the Vice Chair (VC) of Research, the Manager, Research Services is responsible for a positive work culture, the development, implementation, and maintenance of work practices to permit the delivery of high-quality and efficient research coordination services while building excellence and capacity to respond to the...

  • Infrastructure Project Manager

    2 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job Summary:We are seeking a highly skilled Infrastructure Project Manager to join our team at the City of Ottawa. As an Infrastructure Project Manager, you will be responsible for managing total project delivery using in-house and/or external resources for major infrastructure construction and rehabilitation projects.About the Role:This is a senior...

  • Hydro Ottawa Instructional Designer

    3 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    About the OpportunityWe are seeking an experienced Instructional Designer to join our team at Hydro Ottawa. This is a strategic role that requires a creative thinker who can design and develop innovative learning experiences to support our workforce.Key ResponsibilitiesCollaborate with subject matter experts to conduct training needs analysis and determine...

  • Aerospace Operations Manager Ottawa

    2 weeks ago

    Ottawa, Ontario, Canada Porter Airlines Full time

    Job DescriptionThe Hub Manager, Ottawa is a critical member of the Airport Operations leadership team at Porter Airlines.ResponsibilitiesLiaise with station leaders to ensure seamless execution of safety, commercial, operational, passenger service, and employment standards.IDentify and eliminate barriers to reduce station-controllable delays and work...

  • Account Manager, Group Sales

    6 months ago

    Ottawa, Canada Ottawa Sports and Entertainment Group Full time

    Reporting to the Senior Manager, Ticket Sales and Service, the Account Manager, Group Sales will be a high performing, sales and service professional, focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professionals work closely with members of our Sports Business Operations...

  • Assistant Store Manager

    5 months ago

    Ottawa, Canada New Balance Ottawa Full time

    **Assistant Manager, New Balance Ottawa/Fit4Balance Inc.** Job Summary In support of their Store Manager, the Assistant Manager, New Balance Ottawa shall be responsible for the effective and profitable operation of their respective New Balance Ottawa store location and the successful management of the store’s sales personnel. With the support of their...

  • Human Resources Manager for Ottawa Humane Society

    3 weeks ago

    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    About the Role:The Ottawa Humane Society is seeking a highly skilled Human Resources Manager to join their team. This individual will be responsible for providing strategic human resources leadership to support the organization’s mission and goals. The successful candidate will have a proven track record of managing HR operations, developing and...

  • Shop Help Parts Department

    2 months ago

    Ottawa, Canada Audi Ottawa Full time

    The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market. We are looking to add a **Shop...

  • Ottawa Transit Mechanic Specialist

    2 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Located in Ottawa, this Transit Mechanic Specialist role with the City of Ottawa is an excellent opportunity to join a dynamic team and contribute to the maintenance of transit vehicles.Overview:The Transit Fleet and Facilities Maintenance team at the City of Ottawa is responsible for providing safe, reliable, efficient, timely, and cost-effective transit...

  • General Manager

    6 months ago

    Ottawa, Canada MEC Ottawa Full time

    **The WHY** **Why MEC?** MEC is more than a store, and we’re more than a place to buy hats and backpacks. We’re physical and digital hubs for the outdoor community. People connect here, through our stores, online channels, over the phone, or through one of our leading events, clinics or services. **Why YOU?** If you like working with an inclusive,...