General Manager

6 months ago

Ottawa, Canada MEC Ottawa Full time

**The WHY**

**Why MEC?**

MEC is more than a store, and we’re more than a place to buy hats and backpacks. We’re physical and digital hubs for the outdoor community. People connect here, through our stores, online channels, over the phone, or through one of our leading events, clinics or services.

**Why YOU?**

If you like working with an inclusive, hands-on, collaborative team that connects people with quality products to encourage active outdoor lives, then this is the team for you. MEC is an awesome place for people who are always learning and trying new things like bouldering, yoga, or trail running

You are good natured and have a welcoming vibe. You’re outgoing and genuinely like helping people. You’re stoked about being active outside.

You have availability to work weekends and evenings. You have 5 to 7 years of management experience in a busy, high-volume retail or service environment. You have demonstrated skills in employee lifecycle, planning, project management, change management, budgeting and process improvement in a retail setting.

**The HOW**
You embrace the culture of service and an environment of constant change in order to keep MEC thriving. You connect with members and staff by sharing your passion for an active lifestyle. You provide coaching and mentorship to MEC teams to ensure we’re aligned, reaching toward the same goals. You support and empower staff to enable them to deliver great member service.

**The WHAT**

Everyone strives to deliver an experience that feels uniquely MEC. Our Store Managers focus on these four key areas.
- **_Hard Skills:_** **Extensive experience in retail sales, store operations, driving results and experience in growing market share. A talent for succession planning and people management.
- **_Recruit, Train and Develop:_** You love recruiting people who naturally bring it. You ensure staff are properly trained on procedures and processes and empower your team leads to do this too. You help coach the staff shoulder to shoulder on the job. You live the values in everything you do and model what great looks like to bring it. You are creative in motivating the team to deliver a MEC place to shop.
- **_Leadership:_** **You are creative in how you motivate your team to deliver an exceptional member experience You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbor. You are willing to fill-in at other locations when called upon. You ensure there’s good communication between you, the team members, and the Store Manager to ensure consistent store conditions and staff morale. You strategize and embody the missions and vision of our business.
- **_Praise and Care:_** **You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can.

**What great looks like**

You inspire members to be part of the MEC community through exceptional gear, product knowledge, member service, clinics and events.

**Skills**: Required
- Time Management - Gestion du temps
- Profit and loss - Profit et perte
- Meet deadlines - Respect des délais
- Managing performance - Gestion du rendement
- Leading change - Gestion du changement
- Customer focus - Orientation client
- Budget Management - Gestion budgétaire
- Inventory - Inventaire

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them

**Motivations**: Required
- Financial: Inspired to perform well by monetary reimbursement
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Preferred
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

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