Appointment Coordinator

2 weeks ago


Ottawa, Canada Audi Ottawa Full time

The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.

Come join the Audi Ottawa service team as our **Appointment coordinator.**

Responsibilities include are not limited to:

- booking and scheduling service appointments
- explaining and quoting service recommendations
- confirm appointments
- updating customer contact information, verify phone numbers
- schedule and track loaners; upkeep of loaners
- filing system upkeep and file/pull repair orders
- schedule and process internal work orders
- assist and fill in for advisors/drive thru and valet as required
- filling in for advisors during vacation periods, unscheduled absences etc.
- cashiering/ checkout duties
- Customer Service Index; conduct after service call backs
- various other duties as determined by management



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