IT Helpdesk Coordinator

2 weeks ago


Toronto, Canada Strategit Full time

**The Role - IT Support Analyst (Hybrid: 2 wks remote then 2wks in office repeating)**

Strategit is recruiting for a Software Services client within the Residential Home industry. This individual will be working within the Information Technology division of a rapidly growing company within a very stable industry.

We are seeking a motivated individual, with an aptitude for technology, solid communication skills and a passion for service who is looking to further their career at an established Software Services company.

For this role, Strategit is seeking a **Technical Support Analyst**.

**Job Requirements**
- A desire to make an impact and be part of Software Services business with an entrepreneurial mindset - have fun, move quickly, while working in a hybrid environment - onsite and remote work flexibility - with the opportunity to work in many facets of the business.
- Strong opportunity for growth in the role, with a clear path for advancement.
- A self-starter that relies on experience and judgment to plan and accomplish individual and team goals.
- Proven working experience in customer service.
- Attention to detail.
- Top notch organizational and communication skills.
- Highly motivated, dependable, and an ability to work with mínimal supervision.
- An advanced education is ideal.
- Have a passion for people and world class customer service skills.
- Naturally have a service oriented mindset, going above and beyond for users, taking that extra step to ensure their questions are fully addressed and create confidence in the team.
- You will report to IT Team Leads for various initiatives, and to the VP of IT as a people manager.
- Regular hours are M-F 8:30 AM - 5:00PM, with flexibility to accommodate 11:30 AM - 8:00 PM depending on ticket needs; flexibility to accommodate T-S on a rotation basis in summer based on business needs.
- Customer Service experience > 1 yr is required
- Basic Sales Force Support experience is required
- Able to travel in Canada and the USA for approx. 10-15 nights/year primarily for regional meetings and conferences
- An IT-related college or university degree is an asset.
- Any IT-related certifications is an asset.

**Responsibilities**
- Ticket Management - Work with the necessary Support tools and methods to determine and effectively communicate issue status and progress.
- Assistance in Quality Assurance Testing - You will work with the IT Team Leads to test new builds of the clients proprietary software and ensure it passes quality assurance
- Coordination with Internal Teams - You feel comfortable coordinating with other stakeholder groups as needed to ensure users are guided to the right resource to resolve their questions or concerns
- Acquire business and product knowledge to improve the solutions delivered.
- Proactive in taking the initiative and the lead for identifying and resolving issues.

**Job Types**: Full-time, Permanent

**Salary**: $44,000.00-$48,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Do you have residence within the Greater Toronto Area (GTA)?
- If offered this position, in how many weeks would you be able to start?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer Service: 1 year (required)
- Information Technology: 1 year (preferred)
- Application Support (not Hardware Support): 2 years (preferred)
- SalesForce Basic Support: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: Hybrid remote in Toronto, ON

Application deadline: 2023-06-02
Expected start date: 2023-06-12


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