Hospital Manager

3 weeks ago

Toronto, Canada NVA Canada Full time

An amazing Veterinary Hospital management opportunity in Midtown Toronto. This is a 12-month contract role.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

**The Opportunity**:

- Leadership and Planning_
- Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the weekly, monthly, and annual planning and budget maintenance process.
- Establishes goals for the hospital and staff.
- Supports the scheduling of hospital team and manages labor costs to budget.
- Provides authentic feedback on performance in a timely manner and follows up with progress.
- Plans and leads employee meetings.
- Operations_
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
- Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues.
- Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
- Manages vendor relationships.
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- In Service to People_
- Partners with the Managing DVM and Operations Lead to address all staffing needs including hiring, training, mentorship, and development. Responsible for all non-DVM team members.
- Builds strong team by attracting and developing talent.
- Implements performance-based incentive and rewards and recognition program.
- Mediates conflict in a timely manner and fosters an environment of high trust within the team and clientele.
- Resolves client issues and escalations and oversees client follow up communications.
- Drives client visits through strategic communication and local marketing efforts (i.e., Community).
- Supports the training of staff on client service initiatives and uses client visit growth best practices.
- Skills & Qualifications_:

- Bachelor’s degree in business or related degree is preferred.
- Experience in multi-functional operations including budget, labor, inventory, and staff management.
- Manages time and tasks appropriately while remaining flexible with assigned duties.
- Supervisory and leadership experience—Make decisions confidently, timely and effectively.
- Reporting and data analysis, problem solving and resolution management skills.
- Interpersonal skills with staff and clients and works well in a team environment.
- Basic computer skills: Microsoft Office suite (practice management software knowledge preferred).

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