Manager, TPS Policies, Procedures and Forms

2 weeks ago


Toronto, Canada TekStaff IT Solutions Full time

This is an approximate 12 month contract located in Toronto, Hybrid Ability to develop an in-depth understanding of products, processes and regulation through a briefing that can be evaluated and then documented in a clear and easy to understand policy, process, standard, or manual. • Analyze requirements to understand content, assess impacts on all TPS and bank existing P&Ps and on other TPS initiatives, ensuring engagement of any additional stakeholders as necessary. • Develop clear and concise P&P documentation, operational procedures and communications to provide TPS-wide and bank users with effective information that increases their knowledge of TPS products, services and processes; assists them in providing a high level of customer service ensuring legal and legislative requirements are met. • Champion our vision by ensuring policies, procedures and forms reflect a great customer and employee experience; are written in a clear and concise way. Coordinate change management including regulatory requirements and disclosures working with TPS and bank partners. • Support TPS Product Managers and partners on what is required to ensure that all P&P and communications requests are addressed with an effective and efficient information development process, improving the speed with which all change requirements are completed. Business degree or equivalent. A degree or post-graduate diploma in communications, journalism, English, or related discipline is recommended. • 5+ years experience distilling technical and complex information into easy-to-understand policies and procedures. • Strong business and documentation fundamentals including understanding process design and efficiency. • Project & Process coordination and management



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