Customer Service Team Leader

4 months ago

Vancouver, Canada Teck Resources Limited Full time

**Summary**

**Responsibilities**
- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
- Design internal standard operating procedures and documentation for company use
- Direct liaison with the site team during learning phase
- Develop and deliver the service levels required to provide the customer with the best experience possible
- Craft WFM platform to ensure required service levels and staffing levels are met.
- Learn and define training curriculum for new hires
- Defines and builds quality assurance methodology
- Sets metrics and goals of staff and supervise real time support environment
- Find opportunities to improve internal processes which promote standard methodologies and lead to overall performance improvement and organizational efficiency
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members
- Supervise performance and lead the team to achieve key performance indicators, providing e an excellent service to customers
- Evaluate customer feedback and identify ways to improve customer satisfaction
- Ensure that standard operating procedures are documented and maintained
- Produce written reports as the need arises

**Qualifications**
- Strong technical troubleshooting and problem-solving skills
- A minimum of 10 years of experience in related technical customer support roles
- Strong log analysis skills and extensive experience in investigation of technical issues
- Team management experience
- Experience in team creation and growth to scale
- Previous experience/knowledge in the areas of public cloud, virtualization, networking, IT, IaaS, SaaS

**About Teck**

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets. Teck has been named one of Canada’s Top 100 Employers for the six consecutive years. Teck has also been named to the Forbes list of the World’s Best Employers for the past two years and is one of Canada's Top Employers for Young People. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada City Avenue Market Full time

    Position OverviewAs a Customer Support Team Leader at City Avenue Market, you will play a crucial role in overseeing the daily operations of our customer service department. Your leadership will ensure that our team delivers exceptional service and resolves customer inquiries effectively.QualificationsEducation: College/CEGEPExperience: 1 year to less than 2...

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada City Avenue Market Full time

    Position OverviewAs a Customer Support Team Leader at City Avenue Market, you will play a crucial role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service and resolves customer inquiries effectively.QualificationsEducation: College/CEGEPExperience: 1 year to less than 2 years in a supervisory...

  • Team Leader Integrated Services Position

    10 hours ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    Job SummaryAs a Team Leader, Integrated Services, you will play a crucial role in fostering a collaborative and inclusive environment for both Indigenous and non-Indigenous children and families. You will work with diverse community partners to deliver a broad range of services, establishing and implementing a multi-disciplinary and culturally appropriate...

  • Team Leader Integrated Services Position

    6 hours ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    Job SummaryAs a Team Leader, Integrated Services, you will play a crucial role in fostering a collaborative and inclusive environment for both Indigenous and non-Indigenous children and families. You will work with diverse community partners to deliver a broad range of services, establishing and implementing a multi-disciplinary and culturally appropriate...

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada Doormate Services Inc. Full time

    Position OverviewAs a Customer Support Team Leader at Doormate Services Inc., you will play a crucial role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service while maintaining high standards of productivity.Key ResponsibilitiesSupervision: Oversee the daily activities of customer service...

  • Customer Service Lead

    1 week ago

    Vancouver, British Columbia, Canada Talent Acquisition Team at GAT Full time

    Customer Service Lead Job SummaryGAT is seeking a dynamic individual to join its team of aviation professionals as a Customer Service Lead. This role is responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flight's performance.Key ResponsibilitiesSupport Customer Service Agents' professional...

  • Customer Service Lead

    1 week ago

    Vancouver, British Columbia, Canada Talent Acquisition Team at GAT Full time

    Customer Service Lead Job SummaryGAT is seeking a dynamic individual to join its team of aviation professionals as a Customer Service Lead. This role is responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flight's performance.Key ResponsibilitiesSupport Customer Service Agents' professional...

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada Doormate Services Inc. Full time

    Position OverviewAs a Customer Support Team Leader at Doormate Services Inc., you will play a pivotal role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service while maintaining high standards of productivity.Key ResponsibilitiesSupervision: Oversee the performance of customer service...

  • Customer Service Team Leader

    1 month ago

    Vancouver, British Columbia, Canada Deakin Industries Ltd. Full time

    Position OverviewAs a Customer Service Supervisor at Deakin Industries Ltd., you will play a pivotal role in overseeing the customer service operations. This permanent position requires a dedicated individual with a strong background in customer relations and team management.Work EnvironmentWork Term: PermanentWork Language: EnglishHours: 40 hours per...

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada Doormate Services Inc. Full time

    Position OverviewAs a Customer Support Team Leader at Doormate Services Inc., you will play a crucial role in overseeing our dedicated team of customer service representatives. Your leadership will ensure that our clients receive exceptional service and support.QualificationsEducation: Secondary (high) school graduation certificateExperience: 2 years to less...

  • Customer Service Team Leader

    1 month ago

    Vancouver, British Columbia, Canada City Avenue Market Full time

    Position OverviewAs a Customer Service Supervisor at City Avenue Market, you will play a crucial role in ensuring exceptional service delivery. Your leadership will guide a dedicated team in meeting customer needs and maintaining operational efficiency.QualificationsEducation: College/CEGEPExperience: 1 to 2 years in a supervisory roleKey...

  • Team Leader, CYMH

    7 days ago

    Vancouver, Canada BC Public Service Agency Full time

    About the RoleThe Kamloops South Shore Child and Youth Mental Health Team is a dynamic and dedicated group of professionals who deliver comprehensive mental health services to children and youth from birth to 19 years old.This team is comprised of clinicians who specialize in early childhood mental health, integrated practice services, and early psychosis...

  • Team Leader, CYMH

    7 days ago

    Vancouver, Canada BC Public Service Agency Full time

    About the RoleThe Kamloops South Shore Child and Youth Mental Health Team is a dynamic and dedicated group of professionals who deliver comprehensive mental health services to children and youth from birth to 19 years old.This team is comprised of clinicians who specialize in early childhood mental health, integrated practice services, and early psychosis...

  • Team Leader

    3 months ago

    Vancouver, Canada Mountain Equipment Company Full time

    **THE OPPORTUNITY** At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence. We offer more than products; we offer a passion for the outdoors. We play with...

  • Nurse Team Leader

    4 days ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    About the RoleThe BC Public Service Agency is seeking a highly skilled and experienced Nurse Team Leader to join our team. As a key member of our Child and Youth Mental Health Team, you will play a crucial role in guiding and supporting a dedicated group of clinicians to deliver top-quality mental health services to local area children and youth.This is an...

  • Nurse Team Leader

    5 days ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    About the RoleThe BC Public Service Agency is seeking a highly skilled and experienced Nurse Team Leader to join our team. As a key member of our Child and Youth Mental Health Team, you will play a crucial role in guiding and supporting a dedicated group of clinicians to deliver top-quality mental health services to local area children and youth.This is an...

  • Customer Service Associate Team Leader

    4 months ago

    Vancouver, Canada Whole Foods Market Full time

    **Job Description **:Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and...

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada Deakin Industries Ltd. Full time

    Position OverviewAs a Customer Support Team Leader at Deakin Industries Ltd., you will play a pivotal role in overseeing our customer service operations. This permanent position requires a dedicated individual who can manage a team effectively while ensuring exceptional service delivery.Work EnvironmentWork Term: PermanentWork Language: EnglishHours: 40...

  • Customer Support Team Leader

    1 month ago

    Vancouver, British Columbia, Canada Deakin Industries Ltd. Full time

    Position OverviewAs a Customer Support Team Leader at Deakin Industries Ltd., you will be responsible for overseeing a dedicated team in a dynamic and fast-paced environment. Your role will involve ensuring exceptional service delivery while managing daily operations effectively.Employment DetailsType: PermanentLanguage: EnglishHours: 40 hours per...

  • Mental Health Team Leader

    2 days ago

    Vancouver, Canada BC Public Service Agency Full time

    The Kamloops South Shore Child and Youth Mental Health TeamThe Kamloops South Shore Child and Youth Mental Health Team is a dedicated group of professionals who deliver comprehensive mental health services to children and youth from birth to 19 years old. This team is a diverse group comprised of clinicians who work collaboratively within the Ministry of...