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Customer Support Team Leader

3 months ago

Vancouver, British Columbia, Canada Deakin Industries Ltd. Full time
Position Overview

As a Customer Support Team Leader at Deakin Industries Ltd., you will be responsible for overseeing a dedicated team in a dynamic and fast-paced environment. Your role will involve ensuring exceptional service delivery while managing daily operations effectively.

Employment Details
  • Type: Permanent
  • Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years
Work Environment
  • Non-smoking
  • Air-conditioned
Responsibilities
  • Supervise and mentor staff including apprentices and team members.
  • Delegate tasks to sales personnel.
  • Recruit, train, and develop team members.
  • Authorize product returns and manage sales transactions.
  • Generate reports on sales performance and staffing issues.
  • Address customer inquiries, complaints, and supply challenges.
  • Maintain and organize inventory effectively.
  • Oversee and coordinate team activities.
  • Handle cash management duties.
  • Troubleshoot and resolve technical issues.
  • Ensure professionalism in customer interactions.
Supervision
  • Manage a team of 1 to 2 individuals.
  • Oversee staff across various responsibilities.
Experience Required
  • Background in marketing and sales.
  • Experience in communications and public relations.
Transportation
  • Public transportation options are available.
Work Conditions
  • Fast-paced and high-pressure environment.
  • Ability to meet tight deadlines.
  • Physical demands include handling heavy loads and manual dexterity.
  • Varied physical activities including sitting, standing, and walking.
Personal Attributes
  • Detail-oriented and accurate.
  • Strong client focus and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Organized, reliable, and a dependable team player.
  • Demonstrated initiative and sound judgment.
  • Ability to multitask and collaborate effectively.
  • Leadership qualities.
Benefits
  • Health: Dental and health care plans.
  • Other: Free parking and team-building opportunities.