Customer Support Team Leader

4 weeks ago


Vancouver, British Columbia, Canada Doormate Services Inc. Full time
Position Overview

As a Customer Support Team Leader at Doormate Services Inc., you will play a pivotal role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service while maintaining high standards of productivity.

Key Responsibilities
  • Supervision: Oversee the performance of customer service representatives and manage various projects.
  • Coordination: Organize and schedule daily activities to optimize workflow.
  • Training: Facilitate training sessions or arrange for the development of team members.
  • Cost Estimation: Assess and estimate the necessary materials and resources for projects.
  • Procurement: Order and requisition materials, equipment, and supplies as needed.
  • Problem Resolution: Address work-related issues, provide technical guidance, and suggest improvements to enhance productivity and service quality.
  • Work Assignment: Assign tasks and review the work completed by team members.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: A minimum of 2 years but less than 3 years in a supervisory role.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: Full-time position with 40 hours per week.


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