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Customer Support Team Leader

3 months ago


Vancouver, British Columbia, Canada City Avenue Market Full time
Position Overview

As a Customer Support Team Leader at City Avenue Market, you will play a crucial role in overseeing the daily operations of our customer service department. Your leadership will ensure that our team delivers exceptional service and resolves customer inquiries effectively.

Qualifications
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years in a supervisory role
Key Responsibilities
  • Lead and mentor a team of customer service representatives
  • Delegate tasks and responsibilities to team members
  • Authorize product returns and manage inventory issues
  • Create and manage staff schedules to ensure adequate coverage
  • Address and resolve customer complaints and operational challenges
  • Coordinate daily activities and workflows within the team
Work Environment

This is a permanent position with a commitment of 35 hours per week. The primary language of communication will be English.