Customer Service Lead

1 week ago

Vancouver, British Columbia, Canada Talent Acquisition Team at GAT Full time
Customer Service Lead Job Summary

GAT is seeking a dynamic individual to join its team of aviation professionals as a Customer Service Lead. This role is responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flight's performance.

Key Responsibilities
  1. Support Customer Service Agents' professional development and ensure they are knowledgeable about ground operations related to GAT policies and procedures.
  2. Lead work with Supervisors and other leaders on staffing, supporting regular and irregular operations, and provide training to Customer Service Agents as necessary.
  3. Provide input on operational improvements and efficiencies.
  4. Report operational feedback for flight delays and performance to leadership.
  5. Address security-related issues to leadership and be responsible for meetings.
Requirements
  1. Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
  2. Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  3. Ability to read, fluently speak, and understand the English language.
  4. Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  5. Must be free of disqualifying crimes and able to pass a pre-employment drug test.
  6. Must have reliable transportation and be able to work weekends, holidays, and days off.

GAT Airline Ground Support is an equal opportunity employer and makes hiring decisions based on business needs and the best-qualified candidates available.

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