Information Coordinator

2 months ago

Red Deer, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 45683

Ministry: Justice

Location: Red Deer

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent

Scope: Open Competition

Closing Date: July 25, 2023

Classification: Administrative Support 6

**About Us**:
The Ministry of Alberta Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta. Follow the link to see what else we have to offer:
Court and Justice Services (CJS) is transforming how Albertan’s experience, access and interact with the courts and associated Resolution Services (RS) programs through a “call,

**Role**:
Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice and will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

Your key responsibilities included but not limited too:
**Providing information and documentation regarding family, civil and criminal law matters to clients in person, by telephone or in writing.**
- Assisting in Court and preparing court generated orders as directed by the Judiciary.
- Assist client in determining sources and location of general and legal information, such as court processes, program policies and legislation.
- Research, develop and maintains program and service resource materials to facilitate consistent service delivery and training of staff members.
- Determining appropriate referrals for clients accessing the legal system.
- Commissioning court documents for clients.
- Liaising with clients, court administration and agencies
- Collecting and compiling statistical data and reports.
- Maintain an inventory of informational and instructional materials for clients.
- Train and Mentor new staff members.

**Knowledge & abilities to be considered**:

- Thorough knowledge of Court & Justice Service programs and services, including assessment service and Dispute Resolution Services and applicable Family, Criminal and Civil provincial and federal statues and regulations.
- In this role you will work directly with a large and diverse client base and at times situations can become highly emotional. You are adept at de-escalating stressful situations and can remain calm and composed at all times. You use your well-developed active listening skills to understand the client’s needs to provide appropriate solutions.
- You are highly organized and have the ability to multi-task in a number of settings. You have a strong attention to detail and work well under tight timelines which will help you be successful when preparing court generated orders and supporting the Judiciary. You have a passion for providing excellent customer service and have the ability to work independently as well as part of a team.

**Qualifications**:
**Required**:

- A high school diploma and four years of related experience are required.

**Preference will be given to those with the following**:

- Related post-secondary education in the legal field
- Experience working in the courts and/or other legal environments
- Knowledge of the Alberta rules of court
- Knowledge of civil, family and landlord court processes and procedures
- Experience preparing court generated orders
- Conflict resolution experience
- Experience working with vulnerable populations
- Experience working with the following programs: Microsoft Word and Excel, CASES, JOIN, FTR Digital Recording Software, SharePoint, CRM and 1GX.
- The ability to communicate in French fluently (orally and in writing) is an asset.

**Equivalencies will be considered on the basis of**:

- One year of directly related experience for one year of education or
- One year of education for one year of experience.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**AGILITY**: You are able to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

**SYSTEMS THINKING**:You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.

**DEVELOP NETWORKS**: You proactively build networks, connecting and building trust in relationships with different stakeholders.

**BUILD COLLABORATIVE ENVIRONMENTS**:You lead and contribute to the conditions and

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