Information Technology Analyst

2 weeks ago

Red Deer, Canada The City of Red Deer Full time

**The Opportunity**:
The City of Red Deer is currently recruiting for an **Information Technology Analyst**. Under the direction of an Information Technology Supervisor or Coordinator, the Information Technology Analyst provides all levels of technical resolution to clients and operational solutions relating to hardware, software, network, voice, and related client and server technology.

This position performs these main functions/duties:

- Supports client business units in their use of information technology and business systems.
- Technology Service Centre support for clients.
- Performs desk-side hardware and software troubleshooting as well as regular hardware refreshes.
- Performs information technology administration and other duties and responsibilities.
- Must have a two-year technical computer diploma or equivalent combination of education and experience in an Information Technology Services environment.
- Must have three years’ experience in a comparable position:

- Working in a medium to large sized networked environment
- Using and troubleshooting modern Microsoft Windows operating systems.
- Working with PC hardware and software systems (install, maintain, administer, and configure)
- Performing routine maintenance and support of technology hardware and software systems
- Experience in the following will be an asset:

- Microsoft SCCM administration
- Experience with Service Desk support and tools
- Working with an emergency response team such as Police, Emergency Dispatchers, Firefighters, etc.
- Technical support for Microsoft Active Directory 2012 or higher, and Group Policy Management
- Providing technical support and management of VoIP and cellular devices
- Networking experience with a good understanding of the TCP/IP suite of protocols
- Windows Security
- Networking
- Network security
- Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology Staff, end-user department personnel and outside vendors & consultants.
- Must have the ability to exert moderate physical effort (e.g. lifting computers and related equipment)
- Must have excellent verbal and written communications
- Must have the ability the ability to work with limited supervision
- Must have the ability to work in a demanding and frequently stressful environment.
- Must have valid drivers license and be able perform field service calls
- Must be available to perform after hours call out duties on a scheduled basis

**Affiliation**:
Canadian Union of Public Employees, Local 417

**Remuneration**:
$34.62 to $52.53 per hour

**Hours of Work**:
75 hours biweekly; Monday to Friday, with an expectation of regular rotation in an on-call support and some evening and weekend work may be required when needed.

**Additional Information**:
The location of work is onsite at City Hall and other City Facilities.

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