Scheduler
6 days ago
Job ID: 456364
Work Type: Full Time Permanent
**DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA**
**Overview**:
Reporting to the Distribution Manager and is responsible for organizing, analyzing and overseeing the operation of the hour-to-hour management of shippers, drivers, batchers. Responsibilities also include ensuring that a high level of customer service is maintained within the budgeted delivery cost, utilization and efficiency to meet strategic business objectives.
**The successful individual will provide both a strategic and hands on approach to**:
- Promoting a safe work environment; documenting and reporting all related issues as per CRH Canada policies; As first contact you will be coordinating all emergency situations with management, human resources and field staff;
- Understand and operate in accordance with company programs, policies and legislative requirements to ensure that environmental standards and performance objective targets are met.
- Dispatching and Scheduling of trucks by organizing, analyzing and overseeing the assigned work load in order to provide a high level of customer service while achieving all budgetary targets;
- Improve efficiency by analyzing KPI’s and developing strategies and recommendations for improvements.
- Improve customer service by evaluating all information at hand to determine what type of actions are necessary to satisfy the delivery needs of the customer; uses tools as Command dispatching software, GPS, Zello VOIP Radio software, Cisco Jabber and Microsoft Office
- Work closely with Customer Service Representatives, Field Representatives and Sales staff to address all customer service related concerns.
- Provide support and dotted-line responsibility for dispatchers.
***
**Educational Criteria**:
- High School diploma and/or related construction field experience
**Position Dimensions**:
- Efficiently handles high volume of calls, answers and directs inquiries.
- Ability to multi-task. Prioritizes and performs a variety of concurrent tasks with mínimal direction.
- Sound knowledge of OH&S policies, procedures and regulations.
- Familiarity with equipment, technology and processes related to the ready-mix concrete industry.
- Ability to supervise hourly employees.
- Must be flexible to work various shifts and weekends.
- Strong geographical knowledge of Toronto region and surrounding areas.
- Successfully demonstrate working in and fostering a team environment.
CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
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