Scheduling Coordinator
1 week ago
An award-winning windows and doors replacement company in Vaughan is looking to expand its scheduling team by filling a key role within the organization as a Scheduling Coordinator.
**Key Responsibilities**:
- **Appointment Scheduling**: Coordinate and schedule appointments for lead consultations, product demonstrations, and estimates. Ensure schedules align with customer availability and company resources.
- **Customer Communication**: Act as the primary contact for leads, providing timely responses to inquiries, confirming appointments, and addressing any pre-appointment questions or concerns.
- **Team Coordination**: Work closely with the sales and installation teams to align schedules, confirm availability, and facilitate smooth transitions from lead appointment to service delivery.
- **Database Management**: Maintain accurate and up-to-date records of all leads, scheduled appointments, and follow-up activities in the company’s CRM system or scheduling software.
- **Follow-Up**: Ensure timely follow-ups with leads who did not initially schedule an appointment, providing additional information or rescheduling options as needed.
- **Reporting**: Generate and analyze reports on lead scheduling metrics, appointment conversion rates, and other relevant KPIs to support continuous improvement and operational efficiency.
- **Problem Resolution**: Address and resolve scheduling conflicts, cancellations, and rescheduling requests in a timely and professional manner.
- **Customer Service**: Deliver exceptional customer service by ensuring a positive experience for each lead, from initial contact through to appointment completion.
**Qualifications**:
- **Education**: High school diploma or equivalent; additional education in business administration or a related field is a plus.
- **Experience**: Previous experience in scheduling, lead management, or customer service, preferably in the home improvement or construction industry.
**Skills**:
- Strong organizational skills with the ability to manage and prioritize multiple tasks and schedules effectively.
- Excellent communication skills, both verbal and written, with a customer-oriented approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM or scheduling software.
- Ability to work independently and collaboratively within a team environment.
**Attributes**:
- Detail-oriented with a focus on accuracy and efficiency.
- Problem-solving skills with the ability to handle conflicts and find solutions proactively.
- Positive attitude and a commitment to providing exceptional customer service.
**Why Join Us**:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A supportive and collaborative work environment
- A chance to be part of a leading company with a focus on quality and customer satisfaction
**Job Types**: Full-time, Permanent
Pay: From $24.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
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