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Customer Service Coordinator/scheduler

1 month ago

Concord, Canada Brown Window Corporation Full time

**Job Summary**
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, scheduling service appointments and ensuring a positive customer experience.

**Duties**:

- Analyze customer needs and offer solutions or product recommendations
- Handle and resolve customer complaints in a professional manner
- Scheduling appointments and maintain accurate records of customer interactions and service transactions
- Assist with processing orders, returns, and exchanges
- Effectively manage a fast-paced environment

**Experience**:

- Previous experience in customer service for the window industry preferred
- Proficiency in English; speaking and writing along with computer skills
- Strong customer service skills with the ability to handle various customer personalities
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person