Service Experience Coordinator

5 months ago

Winnipeg, Canada Canada Life Assurance Company Full time

Service Experience Coordinator

**Description:
- Permanent Full Time- Do you thrive on solving problems? Are you results-driven and have strong communication skills? Canada Life is seeking for a **Service Experience Coordinator** to join our Information Technology Service Experience organization.- Reporting to the Director, this role will be a vital part of our Service Desk Services team.**_Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto, or Winnipeg._**

**What you will do**
- As a dynamic, interpersonal, and energetic team member, you contribute to the overall support and stability of the IT organization through complex service request resolution, execute on delivery improvement opportunities, and create contact reduction strategies.- Identifying impacts, opportunities and risks that might impact the end-user experience.
- Monitors real time end user incident reporting and resolution information and trends to support quick identification and resolution of service issues.
- Develops and delivers information packages related to process and communication between various partners and stakeholders
- Review and develop recommendations regarding the effectiveness of delivery programs, frameworks/methodologies, processes and procedures
- Serves as a focal point for escalation management for end-user requests and Incidents
- Manages complex or confidential requests requiring special handling (e.g. Annual General Meetings, confidential terminations, etc)
- Develops, maintains and leverages relationships across the organization
- Utilizes Service Level reporting and case management experience to identify chronic performance challenges within the organization
- Reporting as necessary on various items including but not limited to individual and overall incidents, audit requests and other ad hoc as required

**What you will bring**
- 3 year post-secondary school education in a technology related field
- Ability to think like an end user customer, and often a less technologically savvy one
- Ability to work and adapt in high pressure, fast paced environment and maintain calm during stressful situations
- Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into business language
- Effective influencer without authority for driving work and direction across multiple teams and technology discipline, geographical locations; ability to build successful relationships across a wide range of IT teams
- Proven ability to effectively prioritize and execute tasks with multiple competing priorities

**What really sets you apart**:

- You are focused on IT service restoration and proactive response to prevent or minimize business impact using a structured and analytical approach.
- Bilingual in French and English an asset.
- The base salary for this position is between **$**57,300-$94,100** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid**R

  • Guest Experience Centre Consultant

    6 months ago

    Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Winnipeg)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    6 months ago

    Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Winnipeg)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Bartender

    5 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    **PLEASE NOTE: YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - NON-RESIDENT WORK OR STUDENT PERMITS DO NOT ALLOW YOU TO WORK IN OUR ESTABLISHMENT.** **YOU MUST HAVE A VALID DRIVER'S LICENSE AND/OR ACCESS TO A RELIABLE VEHICLE FOR END OF SHIFT WHEN BUSES ARE NO LONGER RUNNING.** **Responsibilities**: - Greet and interact with customers...

  • Administrative Coordinator for Client Services

    2 weeks ago

    Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    Job Description:We are seeking a highly skilled and organized Administrative Coordinator to join our team at Pixel Auto Service Limited. As an Administrative Coordinator, you will play a crucial role in ensuring the smooth day-to-day operations of our organization.About the Role:In this position, you will be responsible for providing exceptional customer...

  • Client Experience Coordinator

    6 months ago

    Winnipeg, Canada Rob-Lyn Financial Full time

    **Overview**: As the Client Experience Coordinator within our exclusive Family Wealth Planning & Employee Benefits/Group Retirement firm in Winnipeg, you play a pivotal role in cultivating exceptional client relationships and ensuring memorable experiences. An essential part of delivering exceptional service involves hosting and managing client meetings...

  • Customer Experience Coordinator

    1 month ago

    Winnipeg, Canada MANITOBA POSSIBLE SERVICES INC. Full time

    **We are** Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every...

  • Sunday Experience Coordinator

    2 months ago

    Winnipeg, Canada Grant Memorial Church Full time

    EMPLOYMENT OPPORTUNITY Sunday Experience Coordinator (part-time) Report To: Ministry Pastor Church Description: Grant Memorial Baptist Church (“GMBC”), a member of the Baptist General Conference of Canada, is a vibrant, evangelical congregation, averaging a combined total of 1,100 in two Sunday morning services. Over 1500 adults consider GMBC to be...

  • Dining Experience Coordinator

    2 weeks ago

    Winnipeg, Manitoba, Canada Smitty's Restaurant Full time

    About Smitty's RestaurantAs one of Canada's largest all-day family restaurant chains, operating from coast to coast, we're always looking for experienced and talented individuals to join our team.Competitive SalaryWe offer a competitive salary range of $25,000 - $35,000 per year, depending on location and experience.Job Description: Dining Experience...

  • Liquor Experience Coordinator

    6 months ago

    Winnipeg, Canada Manitoba Liquor and Lotteries Full time

    Full Time Employment Opportunity COMPETITION #MLL226/23-24 Reporting to the Management Supervisor, Liquor Programming and Experience, the Liquor Experience Coordinator is responsible for coordinating and implementing assigned experience plans. Experiences may include Liquor Mart promotions, Manitoba Liquor & Lotteries festivals, tasting events and other...

  • Client Experience Coordinator

    1 month ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    We are looking for a Client Experience Coordinator to provide exceptional support to our clients. The ideal candidate will have a strong background in customer relations and be able to effectively manage customer accounts.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional mannerManage customer accounts and...

  • User Experience Coordinator

    6 months ago

    Winnipeg, Canada Laivly Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation About the Job Reporting to the Manager, User Success, the...

  • Marketing Coordinator

    5 months ago

    Winnipeg, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: Participates in the development, execution and tracking of marketing...

  • User Experience Coordinator

    6 months ago

    Winnipeg, Canada Laivly Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation About the Job Reporting to the Manager, User Success, the...

  • Part-time Cashier

    5 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    Cashier required! **Responsibilities**: - Provide friendly and attentive customer service, engaging with guests and ensuring their satisfaction - Maintain cleanliness and organization in the café area, including the coffee bar, equipment, and seating areas - Stock and replenish café supplies and ingredients as needed - Handle cash and credit transactions...

  • Part-time Bartender

    5 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    Overview: **Responsibilities**: - Prepare and serve drinks to patrons following standard recipes - Interact with customers, take orders, and provide recommendations when necessary - Maintain cleanliness and organization of the bar area - Check customers' identification and confirm legal drinking age - Handle cash transactions and operate the POS system...

  • Service Writer

    5 months ago

    Winnipeg, Canada Elmwood Auto Service Full time

    Overview: As a Service Advisor, you will own our customer’s experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who...

  • Automotive Service Advisor

    2 months ago

    Winnipeg, Canada Kieu Auto Service Full time

    Kieu Auto Service is seeking a dedicated Service Advisor to join our team! **Duties**: - Greet customers and ascertain their service needs - Schedule service appointments - Communicate with customers regarding vehicle diagnosis and recommended services - Provide accurate cost estimates and obtain customer approval for repairs in a timely manner -...

  • Stock Manager

    6 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    **PLEASE READ BEFORE APPLYING**: **1) YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - WORK PERMITS DO NOT ALLOW YOU TO WORK IN A STRIP CLUB (EVEN IF IT IS CLOSED WHEN YOU WORK). WE CANNOT HIRE YOU IF YOU ARE NOT A CANADIAN CITIZEN.** **2) YOU MUST HAVE A RELIABLE VEHICLE TO GET TO WORK UNLESS YOU LIVE IN CLOSE WALKING DISTANCE - BUSES...

  • Volunteer Coordinator

    2 weeks ago

    Winnipeg, Canada Jewish Child and Family Service Full time

    **VOLUNTEER COORDINATOR - ADULT SERVICES (0.6 FTE)** **WHO WE ARE**: Jewish Child & Family Service (JCFS) is a client-centred non-profit social service agency, located in Winnipeg, Manitoba, offering a wide variety of supports. Our supports include, but are not limited to, Older Adult Services, Mental Health and Addictions Services, Child Welfare, and...

  • Parts/service Admin

    7 months ago

    Winnipeg, Canada Greatwest Maintenance Service Full time

    Are you an organized and detail-oriented individual with a passion for customer service? Greatwest Maintenance is currently seeking a dedicated professional to join our team as a Service and Parts Administrator. In this role, you will play a crucial part in supporting both our service and parts departments, ensuring efficient operations and excellent...