Service Writer

6 months ago


Winnipeg, Canada Elmwood Auto Service Full time

Overview:
As a Service Advisor, you will own our customer’s experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are currently seeking an experienced Service Advisor with approximately 2-4 years of prior automotive service experience.

**Responsibilities**:

- Greet customers and assist them with their service needs
- Write up work orders and accurately document customer concerns
- Provide detailed explanations of recommended repairs and services
- Coordinate with technicians to ensure timely completion of repairs
- Communicate with customers regarding the status of their vehicle repairs
- Handle cash transactions and process payments
- Maintain accurate records of customer interactions and transactions

**Requirements**:

- 2 Years Previous experience in sales or customer service is preferred
- Basic mechanical knowledge is required to effectively communicate with technicians and customers
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to build rapport with customers
- Ability to handle cash transactions accurately
- Attention to detail and strong organizational skills
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously
- French language is an asset

**Benefits**:
We offer competitive pay rates and provide opportunities for career growth within our organization. Additionally, we provide training and development programs to enhance your skills in the automotive repair industry.

**Salary**: $25.00-$35.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

**Experience**:

- service advisor: 2 years (required)

Work Location: In person


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