Customer Experience Coordinator

3 months ago

Winnipeg, Canada MANITOBA POSSIBLE SERVICES INC. Full time

**We are**

Manitoba Possible. We believe an inclusive and accessible society is possible. That is why we work together to eliminate barriers to full and equal participation. Manitoba Possible provides programs and services throughout the province. The way we do that is by working collaboratively, diversifying in every way possible, and innovating at every level.

**_ Manitoba Possible has launched Care Possible_**, a social enterprise and online platform for individuals seeking care and those offering to provide care. We are growing the platform across Manitoba by creating new awareness, building marketing strategies, and assembling the team that will take Care Possible to sustainability and beyond. This is a tremendous opportunity for someone who is passionate about startups, technology, and enterprise with meaning and purpose

**You are**

***A_ _**_Customer Experience Coordinator_**_ (Care Possible)._ The Customer Experience Coordinator is the first point of contact for people accessing the CarePossible platform.

Working with the full CarePossible team, the Customer Experience Coordinator is responsible for cultivating an online community on the platform that reflects the values of Manitoba Possible, through excellent customer and technical support, innovative problem solving, and effective communication. The Customer Experience Coordinator champions the platform to grow the active user base, applies case management expertise to facilitate new connections between Clients and Service Providers on CarePossible, supports new users through the registration process, supervises the customer experience team as the company grows, and contributes to the continuous improvement of the platform.

**Your Role**

As the Customer Experience Coordinator, you are motivated by the belief that all people accessing self-managed care deserve to have an excellent experience, and that finding and managing care services should be accessible and convenient. You will work to champion CarePossible as a care service solution, and to ensure the success of Clients and Service Providers using the platform by helping to establish quick connections and lasting, best-fit relationships. Duties include:

- Facilitate connections between Clients and Service Providers, increasing concurrent active Users on the platform and driving transactions on the site, ensuring the viability and sustainability of CarePossible into the future.
- Support the growth of the number of Users on the platform: drive engagement with the platform and grow the active Clients & Service Providers (the ‘Users’) by providing excellent customer service.
- Engage in targeted Service Provider recruitment and support to assist Clients with unique or challenging situations.
- Play a key role in the experiential performance of CarePossible, and work with the Marketing, Product, and Leadership teams to ensure the platform’s success.
- Work with Users to develop the skills and behaviours needed to be successful independently on the platform.
- Welcome new Users to the platform with prepared onboarding information and assist Service Providers & Clients through the respective account creation processes.
- Cultivate an online community that provides Users with a welcoming and supportive experience.
- Gather and manage all documentation required for background checks on the platform.
- Ensure that all activity on the platform is consistent with the CarePossible Code of Conduct and Terms of Service, and with Manitoba Possible’s values.
- Respond quickly to technical service issues from Users and escalate issues where required.
- Assist some Clients to access community support programs and resources (i.e., Home Care, Respite).
- Communicate regularly with Users with details about CarePossible to increase engagement on the platform, including highlighting current job postings to potentially interested Service Providers.
- Gather and communicate customer feedback for ongoing continuous improvement of the platform.
- Consistently communicate in a respectful, responsive, and responsible manner.
- Adhere to established budgets.
- Manage stress effectively and meet adversity with resilience.
- Prioritize workload regularly.
- Adhere to all Manitoba Possible policies and guidelines.

**You bring**
- Previous relevant work experience in customer service or support
- Relevant post-secondary education or combination of relevant experience.
- Excellent customer service knowledge and skills.
- Excellent computer skills, particularly website and online platforms.
- Demonstrated ability to collaborate and work in team settings, internally and externally.
- Innovative and creative problem solver.
- Excellent communication and presentation skills.
- Strong knowledge of community supports and resources available to people who require care such as home care and family respite care. Experience working in social services environment an asset.
- Outcomes focused. Actively sets, pursues, and m

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Specialist Customer Experience

    3 months ago

    Winnipeg, Canada CPKC Full time

    **PURPOSE OF THE POSITION**: This position will gather, analyze, and leverage CS operational data, and turn insights into actions to drive improved customer experience. This position will be accountable, through disciplined measurement of CS operations, to drive management priority of CS Coordinator coaching and development. This position can be based in...

  • Experience Coordinator

    4 weeks ago

    Winnipeg, Manitoba, Canada Activate Games Full time

    Activate Games is a technology company that has revolutionized the entertainment industry by fusing technology and physical activity together to create live-action gaming experiences. As an Experience Coordinator, you will be at the forefront of delivering exceptional customer experiences in our interactive gaming facilities.The salary for this role is...

  • Bartender

    6 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    **PLEASE NOTE: YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - NON-RESIDENT WORK OR STUDENT PERMITS DO NOT ALLOW YOU TO WORK IN OUR ESTABLISHMENT.** **YOU MUST HAVE A VALID DRIVER'S LICENSE AND/OR ACCESS TO A RELIABLE VEHICLE FOR END OF SHIFT WHEN BUSES ARE NO LONGER RUNNING.** **Responsibilities**: - Greet and interact with customers...

  • Customer Experience Champion

    2 weeks ago

    Winnipeg, Manitoba, Canada Birchwood Automotive Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Delivery Coordinator to join our team at Birchwood Automotive Group.

  • Liquor Experience Coordinator

    7 months ago

    Winnipeg, Canada Manitoba Liquor and Lotteries Full time

    Full Time Employment Opportunity COMPETITION #MLL226/23-24 Reporting to the Management Supervisor, Liquor Programming and Experience, the Liquor Experience Coordinator is responsible for coordinating and implementing assigned experience plans. Experiences may include Liquor Mart promotions, Manitoba Liquor & Lotteries festivals, tasting events and other...

  • Exceptional Customer Experience Representative

    3 days ago

    Winnipeg, Manitoba, Canada Boyd Autobody & Glass Full time

    About the RoleWe are seeking an Automotive Repair Support Specialist to join our team at Boyd Autobody & Glass. This role is critical in delivering exceptional customer experience and requires strong organizational and communication skills.Responsibilities:Implement and maintain the company's WOW plan.Coordinate appointments for vehicle repair using ASE...

  • User Experience Coordinator

    7 months ago

    Winnipeg, Canada Laivly Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation About the Job Reporting to the Manager, User Success, the...

  • Customer Experience Lead

    3 weeks ago

    Winnipeg, Manitoba, Canada Affinity Search Full time

    We are seeking an experienced Customer Experience Lead to join our team at Affinity Search. As a key member of our organization, you will play a crucial role in overseeing and enhancing the customer journey, ensuring that every interaction with our company meets high standards of customer satisfaction and engagement.About the RoleThe CX Lead will be...

  • Customer Experience Officer

    6 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER EXPERIENCE OFFICER** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Customer Experience Associate

    7 months ago

    Winnipeg, Canada TD Bank Full time

    **Work Location**: Winnipeg, Manitoba, Canada **Hours**: 22.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • User Experience Coordinator

    7 months ago

    Winnipeg, Canada Laivly Full time

    About Laivly We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation About the Job Reporting to the Manager, User Success, the...

  • Customer Experience Ambassador

    4 weeks ago

    Winnipeg, Manitoba, Canada Ricki's Full time

    About Ricki'sRicki's is a leading destination for fashionable workwear, with a rich history dating back to 1939. Our commitment to understanding our customers has driven our success and we continue to foster a strong, diverse team of passionate associates who provide valuable insights that shape our business and create better experiences for our...

  • Customer Experience Manager

    4 days ago

    Winnipeg, Canada Mobile Tech Lab Full time

    **Mobile Tech Lab is seeking a customer experience manager for our Winnipeg locations, we currently have openings at the following locations**: U-1765 Kenaston Blvd, Winnipeg, MB 80-2200 McPhillips Street, Winnipeg, MB F-2020 Corydon Avenue, Winnipeg, MB 25-845 Dakota Street, Winnipeg, MB 670-1615 Regent Avenue West, Winnipeg, MB 1530-300 Mystery Lake...

  • Customer Experience Associate

    4 days ago

    Winnipeg, Canada TD Bank Full time $21 - $26

    Department Overview:At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer...

  • Customer Experience Lead

    7 months ago

    Winnipeg, Canada Victoria's Secret Full time

    **Position Summary** A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is...

  • Customer Experience Associate

    2 weeks ago

    Winnipeg, Canada TD Bank Full time

    **Work Location**: Winnipeg, Manitoba, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 weeks ago

    Winnipeg, Canada TD Bank Full time

    **Work Location**: Winnipeg, Manitoba, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: 21.00 - 25.98 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions...

  • Customer Experience Associate

    1 week ago

    Winnipeg, Canada TD Bank Full time

    **Work Location**: Winnipeg, Manitoba, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.00 - $25.98 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...