Scheduling Coordinator

7 months ago


Burnaby, Canada Paladin Security Full time

Scheduling Coordinator

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

Our **Scheduling Coordinators **are responsible for ensuring strategic scheduling support for their assigned vertical. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will ensure that all officers that are scheduled into shifts are compliant with any specific contractual requirements. This position ensures a lifeline between Paladin and its varied customers by ensuring that the deployment of our security officers matches their contractual requirements.

**Responsibilities**:

- Strategically identify open shifts / open lines and schedule officer resources using the provided pool of employees
- Create, update, and modify work schedules for our Security Officers
- Work within a team-oriented environment to ensure that all scheduling needs are met
- Process coverage cancellations and redeploy officers into open requests
- Strategically plan schedules to ensure effective use of resources and minimize unnecessary overtime
- Provide information to staff as requested regarding additional shifts, vacation requests, last minute book-offs, and shift availability
- Work with the Scheduling leadership team to ensure schedules are complete and adhere to our contractual obligations
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, account managers, senior management, and our Operations Centre
- Work to develop knowledge of Paladin's contractual obligations for the portfolio(s) that you are assigned to
- Complete daily and weekly reports to send out to management team
- Ensure that all inbound calls are answered or responded to by the end of shift
- Complete a shift summary MS Form, highlighting the specified KPI’s
- Perform other duties as requested to assist with corporate and/or branch needs

**Requirements**:

- Working knowledge of Employment Standards Legislation and Human Rights Legislation
- Strong interpersonal and leadership skills, and excellent verbal and written communication
- Demonstrated ability to plan, organize, problem-solve, and execute solutions
- Post-secondary education in business administration or related is preferred
- Ability to multitask and continuously adjust priorities to meet operational demands
- Proven ability to build and maintain strong working relationships
- Creative ability to foster new and innovative ways to perform and succeed
- Ability to meet strict deadlines and flexibility in time allocation
- Experience in scheduling software (specifically WinTeam), administration or security supervision would be considered an asset

**Pay Rate**:$20.40/hour

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.


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