Service Scheduling Coordinator
3 months ago
Job description
Burnaby located fire protection company is seeking an individual with excellent customer service communication skills that can schedule jobs and liaison with our service technicians and clients. This individual needs to excel in multi-taking and collaborating with the office team to ensure jobs are scheduled successfully. Fire-Pro offers a great working environment, in a new office space with friendly and supportive staff.
Promptly communicate with clients regarding to scheduling inspections, repairs and service work including test notices, obtaining any relevant customer site information such as access codes, special site details, coordinate with our warehouse staff regarding part for the job, etc.
Collaborate with manager to ensure customer needs are met and any re-inspections work orders are complete in a timely manner
Ensure all scheduled services are confirmed and executed by the proper qualified technicians
Demonstrate a strong ability to multitask between staff, clients and technician requests
Experience in an office administration role with proficient communication skills it vital to success in the position
Experience with basic computer programs such as MS Office, train on our internal operating system will be provided
Minor coordination and administrative duties as they arise
**Job Types**: Full-time, Permanent
Pay: $20.00-$28.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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