Scheduling Coordinator

2 months ago

Burnaby, Canada YACHT CARE SYSTEMS INC Full time

**Your Talent, Your Terms | Results, Recognition and Rewards**

For over a decade, Yacht Care Systems has delivered dependable, first-class yacht care and preventative maintenance services. Yacht Care Systems aspires to be Vancouver’s yacht owners’ partner of choice when it comes to the care and control of one of their most prized possessions. We provide peace of mind and unlimited enjoyment through a preventive and proactive approach to maintenance and trouble shooting. We strive to ensure that all systems are functioning to the original manufacturer’s standard of reliability and safety.

Yacht Care Systems is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

**Yacht Care Systems is seeking an extremely organized Scheduling Coordinator who can manage and optimize a team of Yacht Service Technician’s schedules. This is an onsite position located at Lions Gate Marina in North Vancouver in an industrial working environment.**

**Responsibilities**:
The Scheduling Coordinator is responsible for scheduling work for a team of Yacht Service Technicians, ordering parts, providing service estimates, assisting with customer inquiries and performs general administrative tasks.
- Scheduling
- Schedule Yacht Service Technicians and 3rd party contractors to conduct required repairs and/or service on customer vessels while ensuring the technicians have the required information to complete the repair and/or service accurately and efficiently
- Monitor and maintain customer service records to check for regularly scheduled servicing and future preventative maintenance tasks
- Parts procurement
- Source, purchase, track and receive parts and/or equipment required for technicians to complete their scheduled work
- Customer service
- Provide customers with first class customer service** **and customer satisfaction by initiating service/repair communication and responding to customer inquiries
- Take a proactive approach in ensuring strong customer satisfaction through the successful management of products and service delivery
- Provide status updates to customers, technicians and managers regarding service/repair costs and parts procurement, as required
- Prepare cost estimates including sourcing/logging needed parts and labour
- Release repaired equipment to customers with an explanation of the work performed and costs associated to ensure customer satisfaction.
- Manage the onboarding of customers through the service process
- Input customer updates in CRM
- General administrative duties
- Assist in organizing and maintaining various administrative documents
- Collaborate with HR and management to verify the accuracy of timesheets and attendance records

**Qualifications, Knowledge and Experience**
- A strong sense of integrity, professionalism, and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
- Advanced ability to manage and prioritize a complex workload while adhering to performance goals
- You would describe yourself as extremely organized
- You’re a pro at scheduling and have a problem-solving mindset
- You’re a great communicator with both internal and external customers

**What We Offer**
- Leaders who support your development
- Opportunity to take on progressively greater accountabilities
- Ability to make a difference and lasting impact
- Comprehensive medical and dental benefits

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