Scheduling Coordinator

3 weeks ago

Burnaby, Canada Paladin Security Full time

Scheduling Coordinator (On-call/Part-time)

The Scheduling Coordinator is responsible for ensuring strategic scheduling support for their assigned vertical. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will ensure that all officers that are scheduled into shifts are compliant with any specific contractual requirements. This position ensures a lifeline between Paladin and its varied customers by ensuring that the deployment of our security officers matches their contractual requirements.

**We are currently looking to fill Casual position only. **Successful applicants will be considered for permanent scheduling positions as they become available.

**KEY ACCOUNTABILITIES**:

- Strategically identify open shifts / open lines and schedule officer resources using the provided pool of employees.
- Create, update, and modify work schedules for Security Officers within Paladin Security.
- Work within a team-oriented environment to ensure that all scheduling needs are met.
- Process coverage cancellations and redeploy officers into open requests.
- Strategically plan schedules to ensure effective use of resources and minimize unnecessary overtime.
- Provide information to staff as requested regarding additional shifts, vacation requests, last minute book-offs, and shift availability.
- Work with the Scheduling Leadership Team to ensure schedules are complete and adhere to our contractual obligations.
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre.
- Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to.
- Complete daily and weekly reports to send out to management team.
- Performs other duties as requested to assist with corporate and/or branch needs.
- Ensure that all inbound calls are answered or responded to by the end of shift.
- Complete a shift summary MS Form, highlighting the specified KPI’s.

**SKILLS AND QUALIFICATIONS**:

- Previous Administrative or Scheduling Experience Would be Considered an Asset.
- Working knowledge of Employment Standards Legislation and Human Rights Legislation.
- Strong interpersonal and leadership skills, and excellent verbal and written communication.
- Demonstrated ability to plan, organize, problem-solve, and execute solutions.
- Strong organization and ability to plan logistics. Ability to multitask and continuously adjust priorities to meet operational demands.
- Proven ability to build and maintain strong working relationships with internal stakeholders.
- Creative ability to foster new and innovative ways to perform and succeed.
- Ability to meet strict deadlines and flexibility in time allocation.
- Experience using WinTEAM scheduling software, administration or security supervision would be considered an asset.
- Strong working knowledge in MS Office software.
- Excellent communication skills both written and verbal.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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