Customer Service Assistant

4 months ago


Kitchener, Canada Vip Vape Full time

**Job Summary**:
**Responsibilities**:

- Provide accurate, valid, and complete information to customers
- Utilize CRM software to maintain customer records and track interactions
- Identify and assess customers' needs to achieve satisfaction
- Resolve customer complaints in a professional manner
- Keep records of customer interactions, transactions, comments, and complaints

**Requirements**:

- Fluent in English
- Excellent phone etiquette and communication skills
- Strong data entry and typing abilities
- Prior experience in customer service preferred
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work well in a team environment

Join our team and be part of a dynamic work environment where your contributions are valued

**Job Type**: Part-time

Expected hours: 20 - 30 per week

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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