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Customer Service Representative

1 month ago

Kitchener, Ontario, Canada SKYLIN NAILS AND BEAUTY Full time

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at SKYLIN NAILS AND BEAUTY. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling phone calls and messages, and maintaining accurate records.

Key Responsibilities:
  • Greeting and Directing: Greet customers and direct them to the appropriate service area or contact.
  • Ordering and Recording: Order office supplies and record and relay information as needed.
  • Scheduling and Confirming: Schedule and confirm appointments, maintain work records and logs, and receive and issue payments.
  • Clerical Duties: Perform various clerical tasks, including filing, sorting, and distributing mail, as well as answering phone calls and relaying messages.
  • Calculations and Assistance: Calculate billing charges and provide directory assistance to customers.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: Will train or equivalent experience.
  • Skills: Excellent written communication, efficient interpersonal skills, and reliability.