Cashier/customer Service

3 months ago


Kitchener, Canada Heritage Convenience Full time

**Job Overview**
We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and support while handling transactions efficiently. Your ability to communicate effectively and engage with customers will play a vital role in enhancing their shopping experience.

**Duties**:

- Greet customers warmly and provide assistance with their inquiries.
- Process customer transactions accurately and efficiently using the cash register.
- Handle returns, exchanges, and refunds in accordance with store policies.
- Maintain a clean and organized checkout area to ensure a pleasant shopping environment.
- Upsell products by demonstrating knowledge of features and benefits during customer interactions.
- Conduct product demos to educate customers on new items or promotions.
- Communicate effectively with team members to ensure smooth operations throughout the store.
- Utilize basic math skills to calculate totals, change, and discounts accurately.
- Exhibit strong phone etiquette when addressing customer calls or inquiries.
- Assist in inventory management by restocking shelves and organizing merchandise as needed.

**Qualifications**:

- Previous experience in retail sales or customer service is preferred but not required.
- Strong communication skills with the ability to engage with diverse customer groups; bilingual or multilingual abilities are a plus.
- Basic math skills for handling transactions and providing accurate change.
- Experience in technical sales is advantageous for product demonstrations.
- Ability to upsell products effectively while maintaining a positive customer experience.
- A friendly demeanor with a passion for helping others and solving problems.
- Must be able to work flexible hours, including evenings and weekends as needed.

Join our team today and contribute to creating memorable experiences for our customers

**Job Type**: Part-time

Pay: From $16.55 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- On-site parking

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift

Work days:

- Every Weekend
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Work Location: In person



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