Customer Service Specialist

3 weeks ago


Kitchener, Canada Service Experts Canada Full time

Overview:
**Customer Service Specialist**

**Reports To**:General Manager and/or Office Manager

**Status**: Full-time, Regular

**Category**: Customer Service

**Location Name**: Enercare - Hammond

**Location Address**: Kitchener, ON

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**Position Summary**:
The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.

**_
- **

**Responsibilities**:

- Answering incoming phone calls from customers.
- Maintaining good customer relations and ensuring that all calls meet Company standards.
- Ability to make decisions regarding customer satisfaction with confidence.
- Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
- Maintaining customer records by updating account information.
- Working with dispatch to improve accuracy in scheduling and speed of response.
- Communicating with customers on the status of service calls.
- Assisting with dispatching as needed.
- Performing outbound calls to schedule preventative maintenances and tune-ups.
- Ensuring that customers are contacted in a timely manner to schedule preventative maintenance.
- Working with General Manager/Operations Manager to ensure that capacity demands are met.
- Continually maintain working knowledge of all company products, services, and promotions.

Qualifications:

- Previous customer service experience required.
- Excellent interpersonal skills.
- Exceptional verbal and written communication.
- Strong computer software skills.
- Team work is a priority and the Customer Service Representative must be willing to work with and assist co-workers as needed.
- The ability to work occasional overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.

**What Do We Offer You as an Employee?**

The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a **full-time, permanent** member of the team:

- Competitive pay, including incentive opportunities for many positions.
- 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
- RRSP Plan with company matching component.
- Long-Term disability insurance that can protect you and your family if you are unable to work.
- Discounts and perks at many retail stores and online through the WorkPerks program.
- Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
- Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
- A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
- Training and development courses available through our online Learning Management System.
- Extensive career development opportunities.



  • Kitchener, Ontario, Canada Flanagan Food Service Full time

    **About the Role:**As a Customer Delivery Specialist at Flanagan Foodservice, you will play a critical role in ensuring that our customers receive their orders in a timely and satisfactory manner.Responsibilities will include:Delivering food products and orders to customers as scheduledInteracting with customers to provide exceptional customer service and...


  • Kitchener, Canada InnovOak School Full time

    **InnovOak School is Growing!** As Kitchener Waterloo’s newest private school, InnovOak School offers a quality educational program beginning in JK and continuing until Grade 12. Our school is located in the Innovation and Heritage Districts in Kitchener where we are building our school space in the Historic Greb Shoe Factory. We have an immediate...


  • Kitchener, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...


  • Kitchener, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for customer focused sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and promoting products to customers...


  • Kitchener, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...


  • Kitchener, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...


  • Kitchener, Canada Grand River Natural Stone Full time

    We are growing! We are a busy landscape supply yard and we're looking for seasonal customer service/sales associates to learn the business and grow with our team. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers explaining features...


  • Kitchener, Canada VieTech Training & Consulting Inc. Full time

    **About the job** VieTech Training & Consulting Inc. is looking for a customer-driven and detail-oriented Customer Support Specialist to help us establish and maintain our WholeFleet Diagnostics brand. Customer Support Specialist’s responsibilities include providing exceptional customer service to current WholeFleet clients by addressing customer...


  • Kitchener, Canada Zekelman Industries Full time

    **Job Description**: Z Modular, a division of Zekelman Industries, seeks a **Customer Completion Specialist** to oversee the punch list documentation of our modular units. Reporting to the Director of Manufacturing, Customer Completion Specialist is responsible for the coordination and streamline of inventory and materials documentation within the modular...


  • Kitchener, Canada Zekelman Industries Full time

    About Us: **_ Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries!_** **Job Description**: **Z Modular,** a division of Zekelman Industries, seeks a **Customer Completion...


  • Kitchener, Canada Rogers Communications Full time

    This is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...


  • Kitchener, Canada Trans Plus Full time

    At TransPlus, our software powers the engine that keeps trucking businesses on the road, on time and on budget. As a member of the Customer Support team, your efforts will help ensure our customers experience first-class service when they need it most. From answering incoming calls to connecting directly to client machines, you will interact with customers...


  • Kitchener, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...

  • Service Specialist

    7 days ago


    Kitchener, Canada Canada Life Assurance Company Full time

    Job Description: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...


  • Kitchener, Canada DOZR Full time

    **DOZR **is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is...


  • Kitchener, Canada BinSentry Full time

    Title: Customer Success Specialist Level: Intermediate Reports to: Manager of Customer Success **What we do** BinSentry is an Internet of Things (IoT) startup in the AgTech (agriculture technology) industry. Our sensors help monitor inventory for feed bins by predicting future consumption using deep learning and generating optimal shipping routes using...


  • Kitchener, Canada Flanagan Foodservice Full time

    We are the premier foodservice distributor in Ontario. Flanagan's provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight! Flanagan Foodservice is Canada’s...


  • Kitchener, Canada Flanagan Foodservice Full time

    We are the premier foodservice distributor in Ontario. Flanagan's provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight! Flanagan Foodservice is Canada’s...


  • Kitchener, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Kitchener, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...