Customer Service Representative

2 weeks ago

Kitchener, Canada COSMIQ STORE INC. Full time

Are you passionate about delivering exceptional customer service? COSMIQ STORE, a dynamic retail destination, is seeking a dedicated Customer Service Representative to join our team.

**Responsibilities**:

- **Client Interaction**: Engage with customers in a friendly and professional manner, addressing inquiries, providing product information, and ensuring a positive shopping experience.
- **Order Processing**: Assist customers in placing orders, tracking shipments, and resolving any issues related to their purchases.
- **Issue Resolution**: Address customer concerns and inquiries promptly and professionally, working towards positive resolutions to ensure customer satisfaction.
- **Product Knowledge**: Develop a deep understanding of our product offerings to assist customers effectively and provide recommendations.
- **Communication**: Maintain clear and open communication with customers and internal teams to ensure a seamless customer service experience.
- **Administrative Support**: Provide assistance with order processing, returns, and exchanges, and maintain accurate customer records.
- **Feedback Collection**: Gather customer feedback to assess satisfaction levels and identify areas for improvement.

**Requirements**:

- Previous customer service experience, preferably in the retail industry.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Basic knowledge or interest in the products offered by COSMIQ STORE.
- Proficient in using customer service software and tools.
- Flexibility to work a variety of shifts, including weekends.

**Benefits**:

- Competitive hourly wage.
- Employee discounts on COSMIQ STORE products.
- Opportunities for professional development and growth within the company.
- Join a vibrant and collaborative team in the retail industry.

COSMIQ STORE is an equal opportunity employer, celebrating diversity and welcoming individuals who share our commitment to excellence in customer service within the retail sector.

**Salary**: $19.55-$21.20 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Etobicoke, ON M9R 2M4 (required)

Ability to Relocate:

- Etobicoke, ON M9R 2M4: Relocate before starting work (required)

Work Location: In person

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