Customer Service Representative

1 month ago

Kitchener, Canada Colonial Acres Coins Ltd. Full time

Customer Service Representative

Colonial Acres Coins and Jewellery has been in business since 1991. We strive to provide exceptional Customer Service to collectors of numismatics all over the world, focusing on Canadian products. We provide services both online and in our store front.

We require a fresh face for our store front to assist customers who come into the store with their numismatic shopping needs.

This is a permanent full-time position, 9am to 5pm Monday to Friday. Must be available to work one Saturday a month from 9:30am to 3pm

Key Responsibilities
- Assist customers with their purchases
- Process transactions & daily reconciliation
- Maintain inventory on an online platform
- Proficient in cash handling
- Organize and maintain products and displays in the store front
- Collaborate with management teams, and other departments to stay updated on new products, services, and policies to ensure smooth operation in day-to-day business
- Engage with clients in a friendly and professional manner while actively listening to their needs and concerns
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- 1+ years experience in a customer service environment
- High school diploma or equivalent required
- Criminal record check required
- Eligible to work in Canada
- Comfort and ease in dealing with the public in an upbeat, friendly manner
- Excellent written and oral communication skills
- Excellent problem-solving skills
- Ability to multitask
- Internet navigation and website user knowledge
- Computer proficiency
- Ability to work in a fast-paced, customer first environment
- Ability to maintain strict confidentiality with customer account information

**Job Type**: Full time, 37.5 hours a week to 44 hours a week

Schedule: 9am to 5pm Monday to Friday. Must be available for one Saturday per month 10am to 3pm

**Job Types**: Full-time, Permanent

Pay: $19.00 per hour

Expected hours: 37.5 - 44 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Kitchener, ON N2B 3C7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work Monday to Friday, 9am to 5pm?
- Are you able to work one Saturday a month from 9:30am to 3pm?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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