Customer Service Assistant
7 months ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:
- Remote location
- Rural area
- Various locations
- Willing to relocate
- Public sector
- Industrial association
- Community service organization
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Issue receipts and other forms
- Perform general office duties
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Explain procedures, risks and benefits to clients
- Assist in the preparation of brochures, reports, newsletters and other material
**Computer and technology knowledge**:
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Area of specialization**:
- Industrial
**Sales experience**:
- Call centre
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
**Own tools/equipment**:
- Cellular phone
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Dependability
- Ability to multitask
- Quick learner
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
**Health benefits**:
- Dental plan
- Health care plan
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