Business Development Manager

6 months ago

Burlington, Canada The Pearle Hotel & Spa, Autograph Collection Full time

We’re looking for an organized and outgoing Business Development Manager to join the Pearle Hotel & Spa, and to take charge of hotel room sales development. Reporting to the Hotel Manager, the Business Development Manager is responsible for prospecting, soliciting, booking, effectively yielding the given segment markets.

**Responsibilities**

Managing Sales Activities
- Handles customer inquiries and acts as the on-property liaison for Business Travel and Consortia
- Works with the management team to create and implement a Business Travel and Consortia plan addressing revenue, customers, and market.
- Achieves targeted revenue goals.
- Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Develops hotel room sales revenue and operation budgets, and provides forecasting reports.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Performs other duties, as assigned, to meet business needs.
- Develops relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for sales opportunities.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

- Dynamic can-do attitude
- Strong cmmunication skills, both verbal and written
- Sales skills
- Strong analytical skills and attention to details
- Presents a professional and polished appearance
- Effectively deal with guests and other team members
- Minimum of 2 years of experience in hotel sales, reservation or revenue, preferably in a full-service, upscale property.
- Experience with Opera, GXP, One Yield and Opera Sales and Catering preferred
- Possessing the trait of being organized and multi-tasking
- Ability to complete work within given deadlines
- Maintain confidentiality of proprietary information and protect company assets

**Physical Demands**
- This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.
- Perform other reasonable job duties as requested.

Pearle Hospitality offers numerous employment benefits including dining, spa, and accommodation discounts; growth and development opportunities; Pearle Rewards program and more We offer competitive wages along with a fun, caring and supportive work environment.
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Benefits**:

- Discounted or free food
- Employee assistance program
- Extended health care

Schedule:

- Weekends as needed

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Licence/Certification:

- "G" Class License (preferred)

Work Location: In person

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