Flight Follower

2 days ago

Calgary, Canada AirSprint Private Aviation Full time

**Reporting to**: Operations Control Manager
**Location**: Calgary, Palmer Hangar
**Schedule**: This role works a 4 on 4 off schedule on a rotating shift that includes days, evenings, weekends, nights, and holidays.
**Starting salary**: $48,000
**Closing date**: December 27, 2024
**The big picture**:
Have your career take off with us At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community, are ingrained throughout our operations and culture. As a Flight Follower within our Integrated Operations Control Centre (IOCC) team, you are responsible for supporting and following all the flights to their destinations. You play a key role in enabling our team to go over and beyond, working collaboratively to provide reliable and efficient travel experience and exceptional customer service to our Owners each time they fly with us.
**In this role you will**:

- Monitor the location and status of all active and scheduled flights, ensuring detailed and timely updates are communicated to the Owner Services team and Duty Managers.
- Maintain awareness of weather conditions on-route, bringing any potential issues to the attention of the Duty Managers.
- Ensure efficient and effective communication through maintaining radio communication with all active flights.
- Proactively update customs and the Fixed Base Operators (FBOs) on flight schedules, changes and anticipated arrival times as required.
- Proactively communicate with the Owner Services team to update Owners on flight schedules, changes, and anticipated arrival or departure times as required.
- Actively communicate and coordinate with the Owner Services team to ensure arrangement of Owner’s requests for ground logistics are aligned with the flight schedules.
- Review and maintain flight logs, regularly inputting data into post-flight records.
- Additional responsibilities as assigned by the Operations Control Manager.

**To be successful in this role, you will have**:

- High school diploma or equivalent.
- Minimum of one (1) year in a related role or in facilitating operational logistics, preferably within the aviation industry.
- Intermediate proficiency in Microsoft Office (Outlook, Excel, Word).
- Knowledge of Transport Canada regulations and standards.
- Demonstrated ability to read and understand weather reports.

**Bonus points if you have**:

- Restricted Operators Certificate (ROC-A).
- Completed Transport Canada’s Flight Dispatcher Generic Written Examinations (FDOPS and FDMET).
- Written and oral proficiency in French.

**You’ll fit right in if you**:

- Communicate effectively in English, both verbally and in writing.
- Are a humble team player and are ready to pitch in wherever you’re needed.
- Focus on getting things right, down to the last detail.
- Are passionate about aviation and providing exceptional customer service.
- Committed to growth by seeking and providing constructive feedback.
- Willing to step up and take the lead.
- Highly organized with strong multi-tasking and time-management skills.

**We think you’ll like working with us because**:

- We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
- We value your contribution to our success and provide a competitive salary and an RRSP matching program.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We offer family and friends flight benefits.
- We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
- We value Safety, which is why we require applicants to complete a background check assessment.

**About us**:
A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."
AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

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