Personal Flight Concierge

2 days ago

Calgary, Canada AirSprint Private Aviation Full time

**Reporting to**: Manager, People and Performance
**Location**: Calgary, Alberta
**Schedule**: Four days on shift followed by three days off, based on a 11-hour workday, on a rotating shift that includes days, evenings, weekends, nights, and holidays.
**Starting Salary**: $53,820
**The big picture**:
Have your career take off with us At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community, are ingrained throughout our operations and culture. As the Personal Flight Concierge (PFC), you are essential in enabling our team to go above and beyond, working collaboratively to create exceptional, tailored customer experiences to our Owners each time they fly with us. You are responsible for ensuring that Owner’s trip requests are raised, and the bookings are accurate while monitoring, communicating, and responding to client needs.
**In this role you will**:

- Accurately respond to client travel needs, ensuring all trip details and preferences are communicated and loaded into the flight scheduling software.
- Proactively arrange Owners’ requests for ground logistics, such as catering, transportation, expediting of unaccompanied goods, passenger mobility aids, etc.
- Proactively arrange Owners’ in-flight requests, such as cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons and special requests.
- Provide exceptional customer service to AirSprint’s high-end clientele; building strong, professional relationships to better anticipate and understand our Owners’ needs.
- Conduct quality control checks for ground logistics, in-flight requests, and trip details.
- Ensure a presence in our Calgary Owner's lounge in the absence of our Owner Experience Coordinator, providing support and assistance to owners as needed.

**To be successful in this role, you will have**:

- A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele.
- Post-secondary education in Travel, Hospitality, Public Relations, or a related field.
- Intermediate proficiency using MS Office including Word, Excel and Outlook.
- The ability to obtain a RAIC.

**Bonus points if you have**:

- Written and oral proficiency in French.
- Experience in the aviation industry.

**You’ll fit right in if you**:

- Focus on getting things right, down to the last detail.
- Are good at handling change and can adjust to new situations.
- Communicate effectively in English, both verbally and in writing.
- Find solutions and working together to find a compromise that everyone can be okay with.
- Are passionate about providing exceptional customer service.
- Have empathy and understanding to navigate social situations effectively.
- Are committed to growth by seeking and providing constructive feedback.
- Have good analytical thinking and organizational skills.
- Have great judgment and decision-making skills/
- Can roll with the punches without getting flustered.
- Are a humble and collaborative team player and are ready to pitch in wherever you’re needed.
- Thrive in a fast paced and agile environment.
- Play well with others.

**We think you’ll like working with us because**:

- We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
- We value your contribution to our success and provide a competitive salary and an RRSP matching program.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We offer family and friends flight benefits.
- We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
- We value Safety, which is why we require applicants to complete a background check assessment.

**About us**:
A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."
AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

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