Education and Volunteer Manager

2 weeks ago

Calgary, Canada The Hangar Flight Museum Full time

**EDUCATION AND VOLUNTEER MANAGER (FULL-TIME, CONTRACT 1 YEAR COVERAGE)**

** - STRATEGIC GOALS**:
The Education and Volunteer Manager is responsible for ensuring the Museum operates in alignment with professional museums standards of practice and maintains a healthy volunteer program. Together with the collections team, the education team collaboratively ensures that exhibitions, programming, and interpretation work is coordinated to create a high-quality visitor experience. The team is responsible for sharing the stories the Museum stewards and working with the community to advance the Museum’s strategy.

The Education and Volunteer Manager oversees the Museum’s programming, education and interpretation activities working closely with the community in sharing the stories about flight from science, technology, engineering, art, and math perspectives. They guide the Museum’s volunteer program. They ensure that the museum’s interpretation staff have all of the necessary skills and tools to complete educational programs.

The Education and Volunteer manager works closely with the Collections Director and Executive Director to ensure that The Hangar is efficiently and effectively administered and operates as a Recognized Museum, accredited by the Alberta Museums Association.

**RESPONSIBILITIES AND DUTIES**:
Volunteer Management
- Recruitment, retention, and recognition of volunteers: this includes interviewing potential volunteers, managing paper and electronic files of the volunteers, compiling and updating necessary paperwork from them (i.e., security clearances), scheduling and leading orientations and training, planning special recognition events, and acquiring donations for volunteer recognition
- Updating all volunteer policies and procedures, and ensuring that they are followed
- Scheduling volunteers for special events
- Day-to-day supervisor of Education Volunteers and weekday Museum Hosts: this includes scheduling, training and orientation, providing necessary information when needed
- Creating relationships with volunteers; listening to issues and mentoring
- Helping co-workers be Day-to-Day Supervisors: providing mentorship and advice when needed regarding volunteer issues, and ensuring all volunteers are getting proper training and evaluations
- Maintaining volunteer department budget, and writing end of year reports
- Responsible for ensuring that the volunteer kitchen is kept stocked and cleaned

Education and Programming
- Development and maintenance of education programs, interpretive programs, tours, birthday parties, and day or week-long camps
- Training and orientation of volunteers, summer students, and education interpreter staff members
- Scheduling of Education Volunteers
- Managing of supplies for programs
- Managing education department budget, writing monthly reports and optimizing educational opportunities
- Manages community relationships related to programming
- Responsible for keeping educational spaces clean and organized
- Pursues (and strategizes) new programming to bring earned revenue for the Museum
- Creates online educational content, including for the Museum’s website and social media channels, as needed
- Booking educational programs and responsible for making sure payment is received and processed
- Ensures smooth operation of designated events including the yearly Now Boarding: Open Aircraft Days tour interpretation
- Leads programming during internal special events
- Leads programming throughout the year as needed for youth and school programming, as well as interpretive activities for the public; this supports the team so that we can meet booking requests
- Works alongside the Event Manager and Memberships Coordinator to ensure we have a rich calendar of internal events that include interpretive activities

Leadership
- Work collaboratively with the Executive Director and other leaders to ensure The Hangar is advancing the Strategic Framework and meeting the goals expressed in the Museum’s Business Model and plans
- Prepares budgets and monitors expenditures specific to programming and volunteers
- Be an active participant in meetings/training workshops with Alberta Museums Association and other networking with other museums, professionals, community groups, and outside agencies
- Trains, supervises, and evaluates volunteers who report to this position
- Provides information and direction to the Board as requested by the Executive Director
- Assists with raising funds and the profile of the Museum through participation in community events
- Actively fosters a culture that reflects the Museum’s values (Our Compass) and builds a strong cohesive team
- Provides regular direction, support, and feedback on performance to direct reports
- Collaborates on team projects, representing the Museum at outreach events as needed and helping at the front desk and running the cash register when needed, and helping with exhibits as needed
- Assists with the creation an

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