Crew Scheduling Supervisor

6 months ago

Calgary, Canada Central Mountain Air Full time

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions.

**Position Scope**
- Act as a team lead for the crew scheduling department, providing training, guidance, coaching, and support to the crew schedulers by ensuring adherence to company policies, regulatory requirements, and standard operating procedures
- Support Crew Scheduling with related metrics including absences, productivity, efficiency and operational performance as it relates to the scheduling of crews
- Work closely with the Chief Pilot, Flight Attendant Manger, and OCC Manager forecast crew requirements based on projected flight operations.
- Liaise with the Director of Maintenance to incorporate maintenance requirements into crew scheduling plans that align with aircraft maintenance schedules and minimize disruptions to flight operations
- Coordinate and review with the Finance department regarding projections and compare past performance
- Ensure that all pilots and flight attendants possess the necessary qualifications and certifications, such as BARs, Contrail, Gravel, Lin Indoc Captain, etc.
- Maintain and update pilot hours spreadsheets to ensure accurate records of duty and rest hours, adhering to regulatory requirements
- Maintain and update the pilot seniority list, reflecting changes in seniority and status
- Manage a phone list of all pilots and flight attendants for efficient communication and emergency contact purposes
- Manage the pilot and flight attendant roster bid process, including collecting bids and scheduling according to preferences and contractual agreements
- Create and administer monthly Systems Operations Control (SOC) OR rostering and provide assistance with payroll reconciliation regarding crewmember adjustments
- Optimize crew resources to ensure efficient coverage of flights, considering factors such as crew qualifications and rest requirements

**Central Mountain Air LTD.**
- Coordinate the allocation of training sessions for pilots and flight attendants, ensuring that training requirements are met and scheduled effectively
- Oversee all aspects of simulator training setup, including initiating TSA approval processes, fingerprinting, and follow-up until final acceptance from the TSA is obtained
- Manage pilot vacation requests and ensure that vacations are scheduled in a manner that does not disrupt flight operations
- Develop and maintain pairings of crew members to ensure efficient utilization of available resources
- Complete and maintain pilot travel, hotel, and simulator session timetables, ensuring that crew members have up-to-date travel information
- Handle daily crew scheduling tasks, including hotel and flight cancellation updates, and merlot database maintenance
- Maintain effective communication with pilots, flight attendants, and other departments as required
- Comply with all SMS and safety policies, processes and standards
- Monitor and conduct weekly legality checks
- Other job duties as assigned

**Job Requirements and Qualifications**
- 2 years’ experience in a supervisory or leadership role in a dynamic work environment
- 2 years of industry-related work experience in crew scheduling, aviation operations, or a related field
- Knowledge of Canadian Air Regulations particularly as they relate to flight crew duty time
- Expert Knowledge of the Merlot suite of crew management software, or similar, is asset
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment
- Must be a quick thinker, with the ability to organize and prioritize tasks in a fast-paced, operational environment, with high tolerance for change
- Ability to work extended hours and weekends, and travel for business 20% of the time, when required

**Benefits of Working at CMA**
- Group Retirement RRSP contribution matching program
- Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance
- Employee Family Assistance Program for employee and their family
- Corporate rates with Good Life Fitness
- Competitive sick and personal leave benefits

**Travel Benefits**
- Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies
- Travel perks for retirees and their eligible spouses
- Standby travel for employees and eligible family members on other airlines around the world
- Additionally, employees are eligible for di

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