Contentious Team Leader, Accident Benefits New

6 months ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7323
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $66,300 - $122,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Reporting to the Accident Benefits Manager, you have a fraud focus and will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule.
- You will provide direction on completing detailed investigations of claims where fraud indicators are detected
- You will collaborate with our National SIU Investigations Team to develop investigation strategies
- Provide guidance, on-the-job training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures.
- Complete audits by reviewing and monitoring claims files and providing effective feedback.
- Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures.
- You will provide coaching, mentoring and performance feedback to your team
- Manage expenses and annual operating budget for the team.
- Conduct interviews for vacancies within your team or the line and making recommendations for new hires.
- Other duties as assigned

**What do you bring to the role?**
- University degree in any discipline or a college diploma in a related field or the CIP designation.
- Minimum of 5 years' experience in Accident Benefits with a fraud/SIU focus and/or previous leadership experience.
- Computer proficient in MS Word and Excel
- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills.
- Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

Salary range is $66,300 - $122,100

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

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