Team Leader, Small Business New

5 months ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7514
Category : Commercial Insurance
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $66,300 - $122,100

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Contribute to the profitable growth of Economical's commercial insurance business by implementing standardized underwriting processes and services that meet or exceed broker needs and expectations.
- Manage a team of underwriters and underwriting technicians in Small Business Underwriting Operations who are assigned risks that have a high potential to generate severe losses/gains or high loss/gain frequency, and may have a measurable effect on the overall profitability of the commercial portfolio.
- Manages the day-to-day underwriting operations related to preparing quotes, new business and renewals, change requests, cancellations, etc. for Regional Underwriting Operations, auto and property products within his/her region.
- Ensures that the team implements processes in accordance with underwriting guidelines, standard operating procedures, and Economical's line of business and segmentation strategies.
- Be accountable for contributing to, and managing the execution of, a regional broker relationship management strategy and ensuring that brokers receive exceptional client service in all interactions.
- Work with your leader and direct reports to drive strong performance against service level agreements, productivity levels, profitability targets, and key performance indicators (KPIs).

**People Leadership and Development**:

- Helps build and maintain a culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages productivity, collaboration, teamwork, and a high level of professionalism.
- Participates in strategic workforce management for his/her function including resource planning, retention management, succession planning, recruiting as well as leading and coaching staff.
- Works with direct reports to set individual performance and development goals which align to Economical’s line of business and segmentation strategies, underwriting guidelines, productivity targets and KPIs.
- Develops solutions to achieve profitable growth targets, and coaches others as appropriate.

**Underwriting operational and technical expertise**
- Manages the day-to-day underwriting operations for his/her team of underwriters and technicians.
- Understand and align decision making to Economical's line of business and segmentation strategies.
- Enables appropriate selection, rating, and pricing in the relevant policy case management systems, and ensures that underwriting processes are applied in accordance with standard operating procedures, underwriting guidelines, and line of business and segmentation strategies.
- Ensures that endorsements, renewals, reinstatements and cancellations are examined and analyzed in accordance with our corporate standards and guidelines.
- Demonstrates strong underwriting judgment, deep understanding of products, appropriate rating structures and reinsurance structures.
- Guides underwriters in the analysis of relevant data and reports to effectively determine risk hazards and make accurate policy selection and pricing decisions.
- Oversees the effective negotiation of the terms and conditions of risk acceptance and pricing with brokers.
- Acts as a point of escalation for broker inquires and concerns, and for evaluation and approval of risks.
- Supports the performance review process for rating control, risk selection and data quality.
- Provides direction to the support staff regarding data entry in various underwriting and rating systems.
- Provides input to his/her leader on continuous improvement opportunities for underwriting processes and technologies to drive efficiencies in processing times, decision making accuracy, and reduce errors.

**Customer Experience**
- Oversees the management of relationships of his/her team with brokers and ensures service excellence in broker interactions.
- Identify and proactively address service issues as well as data quality concerns with broker transactions.
- Seeks to add value in every broker interaction and coaches the team on how to do so.
- Builds connections with brokers and clie

  • Small Business Advisor

    5 months ago

    Waterloo, Canada Scotiabank Full time

    Requisition ID: 188382 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...

  • Assistant Manager

    5 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Team Leader, Auto Appraiser Admin New

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7243 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Team Leader, National Siu New

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7515 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Specialist, Business Process New

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7241 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $66,300 - $122,100 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions,...

  • Underwriter, Small Business

    2 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so...

  • Business Development Manager

    5 months ago

    Waterloo, Canada CoreAVI Full time

    As CoreAVI continues to grow and expand into new markets, we need creative, self-driven individuals to join our team and share in the success, but more importantly, enjoy the journey there. So, if you like the sound of what our team enjoys today, and you want to be part of our tomorrow, here’s what we are looking for. **Main Responsibilities**: - Develop...

  • Small Business Cleaning Specialist

    1 month ago

    Waterloo, Ontario, Canada HR770] Full time

    Job Title: Small Business CleaningWe are seeking a reliable and detail-oriented individual to join our team as a daily cleaning and tidy up professional. The successful candidate will be responsible for maintaining the cleanliness and organization of our office space, including the washrooms and kitchen.Key Responsibilities:Cleaning and tidying up the office...

  • Small Business Cleaning Specialist

    1 month ago

    Waterloo, Ontario, Canada HR770] Full time

    Job Title: Small Business CleaningWe are seeking a reliable and detail-oriented individual to join our team as a daily cleaning and tidy up professional. The successful candidate will be responsible for maintaining the cleanliness and organization of our office space, including the washrooms and kitchen.Key Responsibilities:Cleaning and tidying up the office...

  • Broker, Commercial Solutions

    6 months ago

    Waterloo, Canada Staebler Insurance Full time

    Employment Type: Full-Time - Are you dynamic and ambitious?_ We are looking for a motivated individual to join our team to lead small commercial client acquisition and service. We are a well-established general insurance brokerage located in the Waterloo Region. We have an outstanding reputation for quality and excellence. Staebler provides a supportive...

  • Member New Business/revisions Specialist

    2 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • New Business Coordinator

    5 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • New Business Coordinator

    2 months ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Business Centre Practice Leader, Energy

    5 months ago

    Waterloo, Canada Stantec Full time

    Business Centre Practice Leader, Energy - ( 240001PP ) **Description** Our team not only grows and powers communities, **we also power careers**. We're a $5B global company with a growing Energy group of nearly 2,000 professionals across North America. Whether helping to define microgrids, pushing the boundaries on clean energy, or designing challenging...

  • Underwriter, Small Business

    4 weeks ago

    Waterloo, Ontario, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled Underwriter to join our team at Definity. As an Underwriter, you will be responsible for assessing and managing risks for our commercial clients. This is a challenging and rewarding role that requires strong analytical and communication skills.Key ResponsibilitiesAssess and evaluate risks for commercial clients,...

  • Underwriter, Small Business

    4 weeks ago

    Waterloo, Ontario, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled Underwriter to join our team at Definity. As an Underwriter, you will be responsible for assessing and managing risks for our commercial clients. This is a challenging and rewarding role that requires strong analytical and communication skills.Key ResponsibilitiesAssess and evaluate risks for commercial clients,...

  • Team Leader, Mail

    5 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Business Systems Analyst, Operations

    5 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Team Leader, Accounts Payable

    5 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Small Engines Technician

    5 months ago

    Waterloo, Canada Battlefield Div of Toromont Ind Ltd Full time

    This is a busy, team-oriented shop that places a strong emphasis on customer satisfaction. The service department is an important area of our business, ensuring that our equipment is ready and available as well as maintaining a flow of information on that equipment for both the rental staff and the sales staff. Our service team is critical to the success of...